Gucci Store Operations Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively contribute to stores' operational governance, inventory integrity, compliance, and luxury service enablement
• Oversee and execute shipping and receiving processes, reporting any issues to Store Director or Operations Manager and implementing necessary resolutions
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including transfers, RTVs, and damages
• Ensure accurate and organized store inventory at all times by overseeing store cycle counts, scheduled inventories, and reconciliation with support from Store Director or Operations Manager
• Develop and share ideas to increase efficiency and reduce operational costs
• Support the team in the selling process, ensuring the highest level of client experience
• Communicate all discrepancies and issues immediately to management
• Process repairs and damages on a timely basis according to company guidelines
• Assist with physical maintenance of the boutique as needed
• Pack, handle, and store merchandise according to Gucci standards
• Place orders as needed for all supplies for the office and store
• Ensure compliance with company standards, procedures, and security guidelines

Qualifications

• 3+ years of previous senior retail operations experience
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork
• Strong organizational skills with the ability to manage inventory efficiently
• Attention to detail and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent communication skills to collaborate with store management, sales teams, and other staff members
• Flexibility to work varied hours, including weekends and holidays, as required by the retail industry
• Ability to meet physical requirements of the position including climbing ladders, bending, and lifting boxes

Skills

Experience

3+ years of senior retail operations experience in a luxury or high-end retail environment

Education

High school diploma or equivalent; further education in retail operations or business administration is a plus

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 27 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.