Gucci Store Operations Manager
Gucci is hiring a Store Operations Manager in Boston (Copley) to lead store operations, inventory and team performance. Salary range: $85,000–$88,000/year.
Overview
Gucci is an Italian luxury fashion house known for its leather goods, ready-to-wear and accessories. As part of the Kering group, the brand combines artisanal craftsmanship with a contemporary, creative approach and operates a global retail network that emphasizes client experience, visual excellence and operational rigor.
Role & Responsibilities
- Lead and develop the store operations team to deliver operational excellence and consistent adherence to Gucci standards.
- Act as a store leader alongside the Store Director, serving in Manager-on-Duty rotation and supporting floor coverage, client transactions, opening and closing procedures.
- Manage inventory accuracy and stockroom efficiency: oversee cycle counts, scheduled inventories, reconciliation and the timely movement of merchandise (transfers, damages, repairs).
- Oversee shipping and receiving processes, report and resolve discrepancies, and maintain clear operations documentation and procedures.
- Train new hires and existing staff on operating policies, coaching direct reports in operations, customer service and sales support.
- Liaise with corporate functions (Operations, Inventory Planning, Inventory Control, Accounts Payable) and support regional initiatives including store openings, closures and remodels; travel as required.
- Identify operational process gaps, propose commercially minded improvements and implement corrective actions; maintain store supplies and support boutique maintenance.
Qualifications
- Minimum 5–7 years of operations experience in retail, luxury retail, or a service-related industry, preferably with supervisory responsibility.
- Bachelor’s degree preferred.
- Strong analytical ability to identify business priorities, solve problems and manage multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills.
- Willingness and ability to travel regionally for store openings, closures and remodels.
Skills
Experience
At least 5–7 years of progressive operations experience in retail or luxury retail, including supervisory or managerial responsibility; demonstrated experience with inventory control, stockroom management and participation in store openings/closings or remodels.
Education
Bachelor’s degree preferred.
Workplace
This position is based in Boston, Massachusetts, USA. Cerulean lists 43 open roles in Boston, including 1 posted recently. The broader Massachusetts area accounts for 53 active listings on Cerulean, 1 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Compensation
The base compensation for this position ranges from USD 85,000 to USD 88,000 per annum.
Benefits
Medical; Dental; Vision; Paid Time Off (PTO); 401K.
Culture
Gucci fosters a creative, client-centric and high-performance culture that blends Italian craftsmanship with bold innovation. As part of Kering, the workplace emphasizes collaboration, inclusivity and continuous learning while maintaining rigorous standards for service and presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.