- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 15, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci seeks a Store Manager to lead its team at Heathrow Terminal 3 in London. The role oversees overall store performance, operational excellence, commercial success and customer experience, while ensuring compliance with company policies and procedures.
Role & Responsibilities
- Drive business objectives, including sales targets, KPIs and strategic initiatives, in collaboration with Visual Merchandising, Merchandising, Training and Operations teams.
- Develop and execute action plans to maximise sales across all product categories and customer segments.
- Foster a client-centric culture to strengthen loyalty, enhance retention and attract new clients.
- Integrate front-of-house and back-of-house operations, maintaining high standards of efficiency, service and compliance with company policies and procedures.
- Monitor store visits, customer feedback and mystery shopping results, and implement actions to elevate the customer experience.
- Build, inspire and develop a high-performing team through leadership, coaching and succession planning; manage performance issues proactively through clear improvement plans.
- Partner with HR to reduce employee turnover, support internal career progression, optimise labour costs, and identify, develop and retain key talent.
- Lead the store’s overall performance, operational excellence, commercial success and customer experience while ensuring compliance with company policies and procedures.
Qualifications
- Proven experience as a Store Manager in luxury fashion or premium retail.
- Strong commercial acumen and a track record of delivering sales targets and driving business growth.
- Strategic mindset with the ability to identify opportunities and implement effective action plans.
- Ability to lead, coach and develop high-performing teams.
- Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management skills, with a customer-focused approach.
Skills
Experience
Proven experience in a Store Manager role within the luxury fashion or premium retail sector.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Store Director», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.