Gucci Store Manager

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. The brand is renowned for its innovative designs and exceptional craftsmanship. As an employer, Gucci offers a dynamic and inclusive environment where creativity and excellence are at the forefront, providing employees with opportunities for growth and development within the luxury sector.

Role & Responsibilities

• Lead the team in delivering exceptional client-centric service and after-sales experience to ensure high client satisfaction.
• Promote brand awareness and establish market presence through community outreach and company-sponsored events.
• Foster collaboration among team members to enhance clienteling activities and training.
• Guide the team in implementing company CRM initiatives and developing personalized client development opportunities.
• Partner with the Client Engagement team to leverage business development opportunities and retain high-potential clients.
• Ensure full utilization of clienteling tools to drive client loyalty and acquisition.
• Oversee client flow on the selling floor to ensure exceptional service delivery.
• Adhere to and oversee compliance with company policies and procedures, including operations, people, and security.
• Manage stock levels and coordinate with business departments to maximize full-price selling and align with new product launches.
• Comply with Loss Prevention audits, cycle counts, incident reporting, and inventory reconciliations.
• Provide accurate scheduling and timely submission of payroll records.
• Oversee merchandise requests and shipments.
• Support and monitor After Sales services in-store.
• Maintain Visual Merchandising standards as set by the Global VM team.
• Ensure adherence to health, safety, and security protocols.
• Maintain organization of company assets according to guidelines.
• Represent the Gucci image through appropriate wardrobe and grooming standards.

Qualifications

• Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry.
• Bachelor’s Degree in a related field is preferred.
• High degree of ethics, professionalism, and integrity.
• Ability to analyze selling reports and identify business trends.
• Proven ability to drive positive client experiences.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software.
• Industry awareness and strong business and financial acumen.
• Strong verbal and written communication skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Skills

Experience

A minimum of 5 years in sales management within retail, luxury retail, or a service-related industry is required.

Education

Bachelor’s Degree in a related field is preferred.

Workplace

Benefits

Gucci offers a competitive benefits package, including opportunities for professional growth within the luxury fashion industry.

Culture

Gucci fosters a culture of excellence, creativity, and inclusivity, encouraging employees to embody the brand's values and client-centric strategy. The workplace is dynamic and collaborative, offering opportunities for personal and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.