Gucci Store Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead the team in delivering superior client-centric service and after-sales experiences to achieve high client satisfaction and loyalty
• Drive business development through top-client strategies, focusing on VIP segments and the Top 100 client base while maximizing clienteling tool utilization
• Develop and execute community outreach, brand awareness, and company-sponsored events to establish market presence and capture competitive share
• Manage full store P&L, including sales targets, stock optimization, inventory reconciliations, and loss prevention self-audits to maintain shrinkage below company targets
• Oversee visual merchandising standards, product launches, incoming/outbound merchandise requests, and after-sales services in alignment with global guidelines
• Ensure adherence to all operational, people, security, health, and safety policies while maintaining company asset organization and grooming standards
• Provide timely payroll records, employee schedules, and staff development initiatives to build a high-performing, engaged team
• Analyze selling reports, identify business trends, and react strategically to market and operational needs in a fast-paced environment

Qualifications

• Minimum 5 years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's degree in a related field (preferred)
• High degree of ethics, professionalism, integrity, and demonstrated ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable business results
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Strong verbal and written communication skills, excellent organizational abilities, and commercial acumen
• Passion for the fashion industry and awareness of luxury market trends

Skills

Experience

Minimum 5 years of progressive sales management experience in luxury retail, mainstream retail, or service-related sectors. Demonstrated success in managing multi-functional teams, driving sales performance, executing brand strategies, and delivering exceptional client experiences in a retail environment.

Education

Bachelor's degree in business administration, retail management, fashion, marketing, or a related field is preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.