Gucci Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

The Store Director leads Gucci’s Toronto Premium Outlets store, overseeing sales, client development, talent, operations, loss prevention and visual merchandising. This is a 14-month contract, with an anticipated start date of December 1, 2026; the base salary range is CAD 110,000–125,000 annually, with possible commissions and incentive programs for eligible employees.

Role & Responsibilities

• Lead store activities to achieve business objectives while upholding a high standard of service, operational integrity, loss-prevention compliance, people management and visual presentation.
• Drive sales to meet budget objectives, monitor monthly profitability and analyze store performance, market trends and competitor activity.
• Lead from the sales floor, engage top clients, deliver exceptional service and meet annual mystery-shop goals.
• Manage stock levels with business partners to maximize full-price sales, sell-through and alignment with new product launches.
• Train associates on current collections, brand pillars and seasonal strategy, partnering with internal departments for product support.
• Communicate company KPIs and implement strategies to meet performance standards.
• Develop business action plans with the Market Director to grow sales across product categories and client tiers.
• Build relationships through networking, propose local events and support product launches that drive client attendance and sales.
• Track competitors, fashion trends, industry news and technology innovations.
• Conduct monthly coaching sessions, provide timely feedback, oversee employee performance reviews and establish goals.
• Create action and development plans for employees.
• Attract, recruit and retain a high-performing team, building a talent pipeline through networking and competitive shopping.
• Ensure a consistent, branded onboarding experience for new hires.
• Allocate staffing and schedules to drive sales and provide elevated customer service.
• Partner with the Market Director and Human Resources People Partner to resolve employee relations matters.
• Use a top-client strategy to meet business objectives and retain and develop high-potential clients.
• Build brand awareness, establish market and store presence, and increase market share through community outreach and company-sponsored events.
• Lead the team in delivering excellent customer service and after-sales experiences to build and retain loyalty.
• Implement company CRM initiatives through team action plans and monitor monthly CRM reports to capture meaningful customer data for personalized client development.
• Collaborate with Operations, Human Resources and Loss Prevention, and enforce company policies and procedures.
• Monitor expenses, manage the store operating budget and seek to reduce costs.
• Submit accounts-payable invoices and cash-disbursement policies on time.
• Complete quarterly Loss Prevention self-audits, monthly cycle counts, incident reports and monthly inventory reconciliations to keep annual inventory shrinkage below the company target.
• Oversee daily incoming and outgoing merchandise requests and shipments.
• Prepare accurate monthly schedules based on peak hours to ensure adequate floor coverage, and submit payroll records on time.
• Maintain visual merchandising standards set by Worldwide headquarters.
• Organize company assets according to headquarters’ back-of-house and front-of-house guidelines.
• Maintain an up-to-date borrow log and consignment program in accordance with company policies and procedures.

Qualifications

• At least 7 years of sales management experience in retail, luxury retail or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• Ability to analyze sales reports, identify business trends and respond quickly to business needs.
• Demonstrated ability to create positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Qualified candidates must have authorization to work in Canada.

Skills

Experience

At least 7 years of sales management experience in retail, luxury retail or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 110,000 to CAD 125,000 per annum.

Benefits

Eligible employees may participate in an employee benefits program and other incentive programs. Additional compensation may include commissions for eligible employees, subject to the applicable commission program.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.