Gucci Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent high client satisfaction
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events
• Inspire and foster collaboration to achieve coherent and strong clienteling-related activities and training
• Ensure the development, implementation, and execution of CRM initiatives by guiding the team to devise and implement effective action plans and personalized client development opportunities
• Partner closely with the Client Engagement team to lead business development opportunities, utilizing a top-client strategy to retain and develop high-potential clients, with special focus on the Top 100
• Champion full utilization of various clienteling tools to drive client loyalty and acquisition
• Oversee and guide the team to manage client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered
• Coach and assist the team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship
• Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met
• Maintain and inspire a deep knowledge of competition and prospects in the store's area and stay well connected to local trends and evolution
• Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and servant leadership
• Assist and guide the team in managing performance and development, ensuring high engagement of top performers and effective improvement of bottom performers
• Adopt and foster a growth and can-do mindset with team members by challenging and stretching them to seek innovative solutions whilst adhering to ethics and professionalism
• Elevate, empower, and enrich the team's performance through providing ongoing timely feedback, on-the-job coaching, and check-ins during the annual Performance and Development Review process
• Endorse and develop the leadership and functional capabilities and skills of the store team to become ready for future roles
• Inspire and champion proactivity and accountability in cultivating and empowering talents, retaining and engaging them, and facilitating their career growth and mobility
• Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans
• Manage and oversee effective and timely resolution of employee-relations matters in partnership with the line manager and People Partners
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive headhunting
• Oversee a consistent and timely Gucci onboarding experience for all new hires
• Partner cross-functionally to drive and maximize sales performance to consistently achieve overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability
• Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities
• Demonstrate sales leadership by playing an active role on the sales floor through coordinating FoH and BoH activities, engaging with top clients, and ensuring the highest level of client service and hospitality
• Oversee and ensure the management of stock levels to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches
• Ensure the rollout of training priorities by all managers and the training team, so that all people are fully educated on brand pillars and season strategy
• Consistently drive the company's set KPIs by guiding and challenging everyone to create and implement strategies when performance standards are not met
• Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service
• Keep up to date with competitors' analysis, products, sales trends, people strategies, clienteling activities, and launches
• Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through
• Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target
• Provide accurate monthly schedules and timely submission of payroll records for all employees
• Oversee incoming and outbound merchandise requests and shipments
• Support and monitor the After Sales services in store
• Oversee and support maintaining the Visual Merchandising standards set by the Global VM team
• Ensure optimal and consistent adherence to all key health, safety, and security aspects
• Maintain company assets organized in respect of the back-of-house and front-of-house guidelines
• Represent the Gucci image through appropriate wardrobe and presence per company grooming standards, and ensure team's adherence to these standards

Qualifications

• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Ability to analyze selling reports, identify business trends, and react quickly to business needs
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness, commercial knowledge, and strong business and financial acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry, with demonstrated expertise in driving client-centric strategies and achieving measurable business results.

Education

Bachelor's degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 153,000 to CAD 170,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.