Gucci Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead the store with an entrepreneurial mindset, accountable for sales results, people development and growth, client experience, and store operations
• Drive superior client-centric service and after-sales experiences to achieve consistent high client satisfaction scores
• Promote brand awareness and market presence through community outreach and company-sponsored events
• Foster collaboration across the store to execute coherent clienteling-related activities and training programs
• Oversee development and implementation of CRM initiatives, guiding the team to devise and execute effective client development strategies
• Partner with the Client Engagement team to leverage business development opportunities through a top-client retention strategy
• Manage client flow on the selling floor to ensure all clients are addressed with exceptional service delivery
• Coach and resolve client service issues to retain and enrich client relationships
• Lead company-driven local events and product launches, ensuring client attendance and sales targets
• Maintain competitive awareness and market knowledge, staying connected to local trends and community evolution
• Model passionate attitude and highest standards of professionalism, ethics, and servant leadership with people and clients
• Assist and guide team leadership in managing performance and development while ensuring high engagement of top performers
• Foster a growth and can-do mindset, challenging teams to seek innovative solutions while maintaining ethical standards
• Provide ongoing timely feedback, on-the-job coaching, and quality career development conversations during Performance and Development Reviews
• Develop leadership and functional capabilities of the store team to prepare them for future advancement
• Lead engaging Store Briefings to cascade business objectives and execution action plans with equal emphasis on business and people
• Manage employee-relations matters in partnership with line management and People Partners
• Attract, recruit, and retain high-performing talent through networking and competitive recruitment practices
• Oversee consistent and timely Gucci onboarding experience for all new hires
• Drive sales performance to consistently achieve targets and KPIs while ensuring operational integrity and monthly profitability
• Devise and drive collaborative initiatives to capitalize on first-mover advantages and seize market opportunities
• Demonstrate active sales leadership on the selling floor, coordinating front-of-house and back-of-house activities and engaging with top clients
• Manage stock levels to maximize full-price selling and maintain high sell-through aligned with new product launches
• Ensure rollout of training priorities across all managers and training staff, educating teams on brand pillars and seasonal strategy
• Guide the team to consistently drive company-set KPIs through strategic planning and corrective action when performance standards are not met
• Allocate staff resources and schedules effectively to drive sales and maintain high client service standards
• Adhere to and oversee company policies and procedures including Operations, People, and Security
• Manage communication with key business departments regarding stock levels to maximize full-price selling and sell-through rates
• Comply with Loss Prevention audits, monthly cycle counts, incident reporting, and inventory reconciliations to maintain shrinkage below company targets
• Provide accurate monthly schedules and timely payroll records for all employees
• Oversee incoming and outbound merchandise requests and shipments
• Support and monitor After Sales services in the store
• Maintain Visual Merchandising standards set by the Global VM team
• Ensure optimal and consistent adherence to health, safety, and security protocols
• Maintain company assets in accordance with back-of-house and front-of-house guidelines
• Represent the Gucci image through appropriate wardrobe and presence per company grooming standards and ensure team adherence

Qualifications

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's Degree in a related field
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence teams
• Proven ability to analyze selling reports, identify business trends, and react quickly to business needs
• Demonstrated ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced retail environment
• Proficiency with Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Industry awareness, commercial knowledge, and strong business and financial acumen
• Strong verbal and written communication skills with excellent organizational abilities
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 7 years of sales management experience in retail, luxury retail, or service-related industries, with demonstrated success in driving client satisfaction, team development, and sales performance in high-volume luxury retail environments.

Education

Bachelor's Degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 130,000 to USD 140,000 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee benefits program, incentive program based on individual and organizational performance

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.