Gucci Store Director

Location
Employment Full-Time
Seniority Director
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted ✦ Today
Apply ⟼

Gucci Store Director in Rio de Janeiro — lead store operations, client experience and team development for Gucci in Rio de Janeiro.

Overview

Gucci is a global luxury fashion house renowned for Italian craftsmanship, bold creativity and category-defining design. As part of the Kering group, the brand combines artisanal savoir‑faire with a modern commercial organisation, operating flagship boutiques and a selective wholesale network worldwide.

Role & Responsibilities

  • Lead and inspire the store team to deliver exceptional client experiences and sustained after‑sales service, ensuring consistently high client satisfaction.
  • Drive top‑line sales and profitability through strategic planning, KPI ownership, staff allocation and hands‑on sales leadership on the selling floor.
  • Design, implement and monitor CRM and clienteling initiatives, leveraging clienteling tools and a Top‑Client strategy (Top 100) to strengthen loyalty and acquisition.
  • Recruit, develop and retain talent by conducting effective onboarding, performance reviews, on‑the‑job coaching and targeted career conversations.
  • Plan and execute local events, product launches and community outreach to increase brand presence and capture market share.
  • Ensure inventory integrity and loss prevention through cycle counts, audits, incident reporting and close collaboration with operations teams.
  • Maintain visual merchandising standards, store presentation and adherence to company policies including health, safety and security protocols.
  • Analyse sales reports and market trends, translate insights into corrective action plans and coach the team to meet or exceed commercial targets.

Qualifications

  • Minimum of 7 years' sales management experience in retail, luxury retail or a service-related industry.
  • Bachelor's degree in a related field preferred.
  • Fluent in Portuguese and English (spoken and written).
  • Demonstrated ability to lead, coach and develop store teams with high standards of professionalism and ethics.
  • Strong commercial acumen with the ability to analyse selling reports, identify trends and react decisively to business needs.
  • Proven track record of delivering superior client experiences and measurable client development results.
  • Flexibility to work retail hours including evenings, weekends and holidays.

Skills

Microsoft Office Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook CRM systems clienteling tools

Experience

Minimum seven years of progressive retail sales management experience, preferably within luxury fashion or high‑end retail. Proven success in team leadership, client development, event execution and driving sales KPIs.

Education

Bachelor's degree in a related field preferred.

Workplace

This position is based in Rio de Janeiro, Rio de Janeiro, Brazil. Cerulean lists 10 open roles in Rio de Janeiro, including 1 posted recently. In Brazil as a whole, Cerulean currently features 46 open positions, with 3 posted this week.

Culture

Gucci fosters a creative, high‑performance environment rooted in Italian craftsmanship and contemporary innovation. The workplace values boldness, collaboration and professional development, offering a dynamic setting for leaders who combine commercial rigour with passion for fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Apply For This Position ⟼

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Director», «Retail Director», «Flagship Store Director», «Store General Manager», «Head of Store», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.