Gucci Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci seeks a Store Director to lead store performance, client experience, people development, sales, and operations at its Paramus location. The role requires at least seven years of relevant sales management experience; the base salary range is $140,000–$150,000 annually, with benefits and potential incentive-program participation for eligible employees.

Role & Responsibilities

• Lead store results, people development and growth, client experience and engagement, and store operations with an entrepreneurial mindset.
• Drive company strategy through strategic, operational, and floor leadership, optimizing business performance and ensuring seamless store functionality and a luxury service culture.
• Model and foster Gucci’s values, excellence, hospitality, and client-centric strategy.
• Lead the team in delivering client-centric service and after-sales experiences that achieve high client satisfaction.
• Build brand awareness, establish market and store presence, and capture market share through community outreach and company-sponsored events.
• Foster collaboration on clienteling activities and training.
• Guide the development, implementation, and execution of CRM initiatives, including effective action plans and personalized future client development opportunities.
• Partner with the Client Engagement team on business development, retaining and developing high-potential clients with a focus on the Top 100.
• Promote full use of clienteling tools to drive client loyalty and acquisition.
• Manage client flow on the selling floor to ensure every client is served exceptionally.
• Coach the team to resolve client service issues and retain and strengthen client relationships.
• Lead local events and product launches, ensuring client attendance and sales results meet targets.
• Maintain knowledge of local competitors and prospects, and stay connected to local trends and developments.
• Model professionalism, ethics, servant leadership, and a passionate attitude with employees and clients.
• Guide managers in performance management and team development, engaging top performers and improving the performance of lower performers.
• Foster a growth and can-do mindset, encouraging innovative solutions while upholding ethics and professionalism.
• Develop team performance through timely feedback, on-the-job coaching and check-ins, and career conversations during the annual Performance and Development Review process.
• Build the leadership and functional capabilities of the store team for future roles.
• Foster proactivity and accountability in developing, empowering, retaining, and engaging talent, and supporting career growth and mobility.
• Lead effective store briefings that communicate business objectives and action plans, balancing business and people priorities.
• Resolve employee-relations matters promptly in partnership with the line manager and People Partners.
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive headhunting.
• Oversee a consistent and timely Gucci onboarding experience for new hires.
• Partner cross-functionally to achieve sales targets and KPIs while protecting operational integrity and monthly profitability.
• Develop collaborative, innovative initiatives to capitalize on first-mover advantage and market opportunities.
• Lead sales actively on the floor, coordinating front-of-house and back-of-house activities, engaging top clients, and delivering exceptional service and hospitality.
• Manage stock levels to maximize full-price selling, maintain high sell-through, and align with product launches.
• Ensure managers and the training team roll out training priorities so employees understand brand pillars and seasonal strategy.
• Drive company KPIs by guiding and challenging the team to develop and implement strategies when performance standards are not met.
• Allocate staff and schedules effectively to support sales and maintain high client-service standards.
• Monitor competitor products, sales trends, people strategies, clienteling activities, and launches.
• Ensure compliance with company policies and procedures covering operations, people, and security.
• Manage and support stock levels through communication with key business departments to maximize full-price selling, maintain high sell-through, and align with product launches.
• Complete Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to keep annual inventory shrinkage below the company target.
• Prepare accurate monthly schedules and submit payroll records for all employees on time.
• Oversee incoming and outgoing merchandise requests and shipments.
• Support and monitor in-store after-sales services.
• Maintain Visual Merchandising standards set by the Global VM team.
• Ensure consistent compliance with health, safety, and security requirements.
• Keep company assets organized in accordance with back-of-house and front-of-house guidelines.
• Represent Gucci in accordance with wardrobe, presence, and grooming standards, and ensure the team follows those standards.

Qualifications

• At least 7 years of sales management experience in retail, luxury retail, or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• High ethical and professional standards, integrity, and the ability to inspire trust and influence a team.
• Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
• Proven ability to deliver positive client experiences that build loyalty and measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness, commercial knowledge, and strong business and financial acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Skills

Experience

At least 7 years of sales management experience in retail, luxury retail, or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 140,000 to USD 150,000 per annum.

Benefits

Medical, dental, and vision coverage; paid time off (PTO); 401(k); eligible employees may participate in an employee benefits program and an incentive program, with awards subject to program rules and individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.