Gucci Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent high client satisfaction
• Promote brand awareness and establish market presence through community outreach and company-sponsored events
• Inspire and foster collaboration within the store to achieve coherent clienteling activities and training
• Ensure development and implementation of company CRM initiatives, guiding the team to devise and implement effective action plans and personalized client development opportunities
• Partner with the Client Engagement team to leverage business development opportunities using a top-client strategy, with special focus on the Top 100 clients
• Champion full utilization of clienteling tools to drive client loyalty and acquisition
• Oversee and guide the team to manage client flow on the selling floor, ensuring all clients are addressed and exceptional service is delivered
• Coach and assist the team to manage and resolve client service issues with the goal of retaining and enriching client relationships
• Lead and oversee company-driven local events and product launches, ensuring client attendance and sales targets are met
• Maintain deep knowledge of competition, local trends, and market evolution within the store's geographic area
• Act as a role model embodying passionate attitude, highest standards of professionalism, ethics, and servant leadership
• Assist and guide the team in managing performance and development of their teams, ensuring high engagement of top performers and effective improvement of bottom performers
• Foster a growth and can-do mindset by challenging team members to seek innovative solutions whilst adhering to ethics and professionalism
• Provide ongoing timely feedback, on-the-job coaching, and quality career conversations during annual Performance and Development Review process
• Develop the leadership and functional capabilities of the store team to prepare them for future roles
• Inspire and champion proactivity and accountability in cultivating and empowering talent, retaining and engaging them, and facilitating career growth
• Lead engaging and effective Store Briefings to cascade key business objectives and execution action plans, balancing business and people focus
• Manage and oversee effective and timely resolution of employee-relations matters in partnership with line manager and People Partner
• Attract, recruit, and retain high-performing teams through networking and competitive headhunting
• Oversee a consistent and timely Gucci onboarding experience for all new hires
• Partner cross-functionally to drive and maximize sales performance, consistently achieving overall sales targets and KPIs whilst ensuring operational integrity and monthly profitability optimization
• Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on first-mover advantage and seize market opportunities
• Demonstrate sales leadership by actively coordinating front-of-house and back-of-house activities, engaging with top clients, and ensuring highest level of client service and hospitality
• Oversee and ensure management of stock levels to maximize full-price selling and maintain high sell-through, aligned with new product launches
• Ensure rollout of training priorities by all managers and training team so that all staff are fully educated on brand pillars and seasonal strategy
• Consistently drive the company's set KPIs by guiding and challenging everyone to create and implement strategies when performance standards are not met
• Guide and ensure effective allocation of staff resources and scheduling to drive sales and maintain high standard of client service
• Keep up to date with competitors' analysis, products, sales trends, people strategies, clienteling activities, and launches
• Adhere to and oversee adherence to company policies and procedures including Operations, People, and Security
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain high sell-through
• Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure shrinkage remains below company targets
• Provide accurate monthly schedules and timely submission of payroll records for all employees
• Oversee incoming and outbound merchandise requests and shipments
• Support and monitor After Sales services in the store
• Oversee and support maintaining Visual Merchandising standards set by the Global VM team
• Ensure optimal and consistent adherence to all key health, safety, and security aspects
• Maintain company assets organized in respect of back-of-house and front-of-house guidelines
• Represent the Gucci image through appropriate wardrobe and presence per company grooming standards, ensuring team's adherence to these standards

Qualifications

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's Degree in a related field (preferred)
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Ability to analyze selling reports, identify business trends, and react quickly to business needs
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness, commercial knowledge, and strong business and financial acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the Fashion Industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 7 years of sales management experience in retail, luxury retail, or service-related industry. Proven track record of driving sales performance, leading high-performing teams, and delivering exceptional client experiences in a luxury environment.

Education

Bachelor's Degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 120,000 to USD 145,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.