Gucci Store Director
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Store Director role in Miami, Florida. Lead boutique operations, sales performance, client experience, and team development in this luxury retail leadership position.
Role & Responsibilities
- Lead the store team in executing client-centric service and after-sales experience to achieve consistent high client satisfaction and loyalty
- Drive and maximize sales performance to consistently achieve overall sales targets and key performance indicators whilst maintaining operational integrity
- Inspire and foster collaboration in the store to achieve effective clienteling activities, training, and client engagement programmes
- Develop and implement CRM initiatives by guiding the team to devise personalised client development opportunities and top-client retention strategies
- Oversee store events, product launches, and community outreach activities to promote brand awareness and capture competitive market share
- Act as a role model embodying Gucci's values and servant leadership, demonstrating the highest standards of professionalism and ethics
- Direct people development through ongoing feedback, coaching, and performance management to elevate team capabilities and retain top talent
- Manage store operations including inventory management, loss prevention compliance, payroll administration, and adherence to company policies
- Ensure maintenance of visual merchandising standards, health and safety compliance, and company asset organisation
- Monitor competitive landscape and market trends whilst staying connected to local business evolution and opportunities
Qualifications
- Minimum 7 years of sales management experience in retail, luxury retail, or service-related industry
- Bachelor's degree in a related field (preferred)
- High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
- Proven ability to drive positive client experiences that build loyalty and deliver measurable results
- Ability to analyse selling reports, identify business trends, and react quickly to business needs
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication skills and excellent organisational skills
Skills
Experience
Minimum of 7 years of sales management experience in retail, luxury retail, or service-related sectors, with demonstrated success in building high-performing teams, driving sales growth, and delivering exceptional client experiences. Proven track record of leading store operations, managing budgets and inventory, and implementing CRM and clienteling strategies in a luxury brand environment.
Education
Bachelor's degree in a related field is preferred. Candidates without a degree but possessing extensive relevant retail or luxury brand management experience will be considered.
Workplace
The role is situated in Miami, Florida, USA.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Boutique Director», «Retail Director», «General Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.