Gucci Store Director
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Store Director position in Miami. Lead luxury retail operations, sales performance, client engagement, and team development for a premier fashion boutique.
Role & Responsibilities
- Lead store performance across sales targets, KPIs, and profitability whilst optimizing operational integrity and monthly financial results
- Develop and execute strategic client engagement initiatives, including CRM implementation, personalized relationship management, and top-client retention strategies
- Oversee superior client-centric service delivery and after-sales experience to consistently achieve high satisfaction scores
- Manage and mentor store leadership team, fostering performance management, talent development, and career progression for all staff
- Champion clienteling activities and training across the team, ensuring effective utilization of company CRM tools and client-loyalty platforms
- Lead engaging store briefings to cascade business objectives and execution plans, balancing both commercial and people focus
- Direct active floor leadership through coordinating front-of-house and back-of-house activities, engaging with high-value clients, and maintaining exceptional hospitality standards
- Oversee stock management and inventory control to maximize full-price selling, maintain sell-through targets, and ensure alignment with product launches
- Implement and enforce Loss Prevention protocols, monthly cycle counts, incident reporting, and inventory reconciliations to maintain shrinkage below company targets
- Ensure visual merchandising standards compliance, health and safety regulations, and company policies across all operations
- Attract, recruit, and retain high-performing talent; build a talent pipeline through networking and competitive recruitment
- Oversee consistent and timely onboarding experiences for all new hires
- Provide monthly schedules and timely payroll submissions for all employees
- Monitor and guide resolution of employee-relations matters in partnership with line management and People Partners
- Support local events and product launches, driving client attendance and meeting sales targets
- Maintain competitive market awareness and stay informed of local trends, competitor activities, and market evolution
Qualifications
- Minimum 7 years of sales management experience in retail, luxury retail, or service-related environments
- Bachelor's Degree in a related field preferred
- High degree of ethics, professionalism, integrity, and demonstrated ability to inspire trust and influence teams
- Proven ability to analyze selling reports, identify business trends, and respond swiftly to evolving business needs
- Demonstrated success driving positive client experiences that build loyalty and generate measurable commercial results
- Proficiency with Microsoft Office software (Word, Excel, PowerPoint, Outlook)
- Strong verbal and written communication skills with excellent organizational capabilities
- Passion for the fashion industry and commercial acumen with strong business and financial awareness
Skills
Experience
Minimum 7 years of sales management experience in retail, luxury retail, or service-related sectors, with demonstrated track record of achieving sales targets, building and developing high-performing teams, and delivering exceptional client experiences in demanding environments.
Education
Bachelor's Degree in a related field is preferred.
Workplace
The role is situated in Miami, Florida, USA.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Boutique Director», «Retail Operations Director», «Luxury Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.