Gucci Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead the team in delivering client-centric service and after-sales experiences that achieve consistently high client satisfaction.
• Build brand awareness and store presence through private client events and selective community initiatives.
• Foster store collaboration on clienteling activities and training.
• Guide the development, implementation, and execution of CRM initiatives, including effective action plans and personalized client-development opportunities.
• Partner with the Client Engagement team to pursue business-development opportunities and retain and develop high-potential clients through a top-client strategy, with particular focus on the Top 100.
• Promote full use of clienteling tools to drive client loyalty and acquisition.
• Oversee client flow on the sales floor to ensure all clients are attended to and receive exceptional service.
• Coach the team in managing and resolving client-service issues to retain and strengthen client relationships.
• Lead company-driven local events and product launches, ensuring client attendance and sales results.
• Maintain knowledge of competitors and prospects in the store’s area and stay connected to local trends and developments.
• Model a passionate attitude and the highest standards of professionalism, ethics, and servant leadership with employees and clients.
• Guide the team’s performance management and development, supporting engagement among top performers and improvement among underperformers.
• Foster a growth mindset by challenging team members to seek innovative solutions with ethics and professionalism.
• Develop team performance through timely feedback, on-the-job coaching and check-ins, and career conversations during the annual Performance and Development Review process.
• Develop the store team’s leadership and functional capabilities to prepare them for future roles.
• Promote proactivity and accountability in cultivating, empowering, retaining, and engaging store talent and supporting career growth and mobility.
• Lead effective Store Briefings that communicate business objectives and execution plans, balancing business and people priorities.
• Resolve employee-relations matters promptly in partnership with the line manager and People Partners.
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive headhunting.
• Oversee a consistent, timely Gucci onboarding experience for all new hires.
• Partner across functions to maximize sales performance, achieve sales targets and KPIs, and optimize monthly profitability while maintaining operational integrity.
• Develop collaborative initiatives to capture market opportunities ahead of competitors.
• Demonstrate sales leadership on the sales floor by coordinating front-of-house and back-of-house activities, engaging top clients, and ensuring exceptional client service and hospitality.
• Oversee stock levels to maximize full-price selling in full-price stores, maintain high sell-through, and align stock with new product launches.
• Ensure managers and the training team roll out training priorities so employees are fully educated on brand pillars and seasonal strategy.
• Drive company KPIs by guiding and challenging the team to devise and implement strategies when performance standards are not met.
• Analyze sales data, KPIs, and market trends to identify growth opportunities and optimize product-category performance.
• Allocate staff resources and schedules effectively to drive sales and maintain high client-service standards.
• Follow and oversee compliance with company policies and procedures covering Operations, People, Security, health, and safety.
• Complete Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to keep shrinkage below the company target.
• Prepare accurate monthly schedules and timely payroll records for all employees.
• Oversee incoming and outbound merchandise requests and shipments, and monitor in-store after-sales services.
• Maintain Global VM standards and organize company assets in accordance with back-of-house and front-of-house guidelines.
• Represent the Gucci image through appropriate wardrobe and presence, and ensure the team follows company grooming standards.
• Manage the store budget responsibly, identifying opportunities to reduce costs and increase profitability.

Qualifications

• At least 7 years of management experience in luxury retail or a comparable high-end, client-centric industry, with a proven track record of building long-term relationships with high-value clients.
• A bachelor’s degree in a related field is preferred.
• High ethical and professional standards, integrity, and the ability to inspire trust and influence a team.
• Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
• Proven ability to create positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office and Customer Relationship Management (CRM) systems.
• Industry awareness, commercial knowledge, and strong business and financial acumen.
• Strong verbal and written communication and excellent organizational skills.
• Fluent written and spoken English is mandatory.
• Demonstrable experience developing and implementing successful sales strategies.
• Passion for fashion and luxury, with a deep understanding of market trends.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Skills

Experience

At least 7 years of management experience in luxury retail or a comparable high-end, client-centric industry.

Education

A bachelor’s degree in a related field is preferred.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.