Gucci Store Director
Gucci seeks a Store Director in Las Rozas Village, Madrid to lead boutique operations, sales and client experience.
Overview
Gucci is an iconic Italian luxury house recognised for its eclectic, contemporary and romantic approach to fashion. As part of the Kering Group, Gucci combines artisanal Italian craftsmanship with a forward-looking creative vision, operating within a global portfolio of leading luxury and sport-lifestyle brands.
Role & Responsibilities
- Own commercial performance of the Las Rozas Village boutique: deliver sales targets, margin and KPI objectives through strategic planning and execution.
- Lead, recruit, develop and coach a multidisciplinary retail team to elevate client service, product knowledge and individual performance.
- Manage daily store operations including merchandising, stock and inventory control, loss prevention, cash handling and administrative reporting.
- Ensure an elevated client experience and clienteling programme through personalised service, CRM usage and VIP relationship management.
- Implement and uphold Gucci visual merchandising, brand standards and in-store activations in collaboration with regional and corporate teams.
- Prepare and present regular performance reports to regional management; translate group initiatives into local action plans.
Qualifications
- Proven leadership experience in luxury retail with responsibility for a boutique or store P&L.
- Track record of meeting or exceeding commercial targets in a premium or luxury environment.
- Strong people management skills with experience in hiring, developing and retaining high-performing teams.
- Excellent organisational skills and commercial acumen, including inventory and stock control.
- Outstanding client service orientation with experience in clienteling and CRM-driven sales.
Skills
Experience
Minimum of five years in luxury retail, including demonstrated experience in store leadership or director-level responsibility, with a record of managing sales, people and operations in a boutique environment.
Education
Bachelor’s degree or equivalent in business, retail, fashion or a related discipline; formal retail management training or luxury-brand experience preferred.
Workplace
This position is based in Madrid, Madrid, Spain. Cerulean lists 102 open roles in Madrid, including 9 posted recently. The broader Madrid area accounts for 109 active listings on Cerulean, 9 of which are new. In Spain as a whole, Cerulean currently features 278 open positions, with 23 posted this week.
Culture
Gucci fosters a creative, performance-driven workplace that balances heritage craftsmanship with contemporary innovation. Employees operate in a high-calibre, client-centric environment where creativity, collaboration and excellence are valued across all levels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.