Gucci Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent high client satisfaction
• Promote brand awareness and establish market presence through community outreach and company-sponsored events
• Inspire collaboration in the store to achieve coherent and strong clienteling-related activities and training
• Develop, implement, and execute company CRM initiatives by guiding the team to devise effective action plans and personalized client development opportunities
• Partner with the Client Engagement team to leverage business development opportunities through a top-client strategy focusing on the Top 100
• Champion full utilization of clienteling tools to drive client loyalty and acquisition
• Oversee and guide the team to manage client flow on the selling floor, ensuring all clients are addressed with exceptional service
• Coach and assist the team to manage and resolve client service issues to retain and enrich client relationships
• Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results
• Maintain and inspire deep knowledge of competition and local market trends
• Act as a role model by embodying passionate attitude and demonstrating the highest standards of professionalism, ethics, and servant leadership
• Assist and guide the team in managing performance and development, ensuring high engagement of top performers and improvement of underperformers
• Adopt and foster a growth mindset with team members by challenging them to seek innovative solutions while adhering to ethics
• Provide ongoing timely feedback, on-the-job coaching, and quality career conversations during the Performance and Development Review process
• Develop the leadership and functional capabilities of the store team for future roles
• Inspire and champion proactivity in cultivating and empowering talents, retaining engagement, and facilitating career growth
• Lead engaging Store Briefings to cascade key business objectives and execution action plans with equal focus on business and people
• Manage and oversee timely resolution of employee-relations matters in partnership with line management and People Partners
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and headhunting
• Oversee a consistent and timely Gucci onboarding experience for all new hires
• Partner cross-functionally to drive and maximize sales performance to achieve overall sales targets and KPIs while ensuring operational integrity and profitability
• Devise and drive collaborative and innovative initiatives to capitalize on market opportunities
• Demonstrate sales leadership by playing an active role on the sales floor, coordinating front-of-house and back-of-house activities, engaging with top clients, and ensuring the highest level of client service
• Oversee and ensure management of stock levels to maximize full-price selling and maintain high sell-through aligned with new product launches
• Ensure rollout of training priorities so that all team members are fully educated on brand pillars and season strategy
• Consistently drive the company's set KPIs by guiding and challenging everyone to create and implement strategies when performance standards are not met
• Guide and ensure effective allocation of staff resources and schedules to drive sales and maintain high client service standards
• Keep up to date with competitor analysis, product trends, sales trends, people strategies, clienteling activities, and launches
• Adhere to and oversee adherence to company policies and procedures including Operations, People, and Security
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling
• Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage remains below company target
• Provide accurate monthly schedules and timely submission of payroll records for all employees
• Oversee incoming and outbound merchandise requests and shipments
• Support and monitor after-sales services in store
• Oversee and support adherence to Visual Merchandising standards set by the Global VM team
• Ensure optimal and consistent adherence to all key health, safety, and security aspects
• Maintain company assets organized in accordance with back-of-house and front-of-house guidelines
• Represent the Gucci image through appropriate wardrobe and presence per company grooming standards and ensure team adherence to these standards

Qualifications

• Minimum 7 years of sales management experience in retail, luxury retail, or service-related industries
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Ability to analyze selling reports, identify business trends, and react quickly to business needs
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness, commercial knowledge, and strong business and financial acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 7 years of sales management experience in retail, luxury retail, or service-related industries, with demonstrated ability to drive positive client experiences and measurable results.

Education

Bachelor's Degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 135,000 to USD 150,000 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee benefits program, and incentive program based on individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.