Gucci Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead the store team in delivering superior client-centric service and after-sales experience to achieve consistent high satisfaction levels
• Drive sales performance by coordinating front-of-house and back-of-house activities, engaging top clients on the sales floor, and ensuring the highest level of hospitality
• Develop and execute company CRM initiatives, leading the team to devise effective action plans and personalized client development opportunities
• Partner with the Client Engagement team to leverage business development opportunities through top-client strategy, with special focus on VIP retention and development
• Champion utilization of clienteling tools to drive client loyalty and acquisition
• Manage team performance and development, ensuring high engagement of top performers and effective improvement of underperformers
• Act as a role model by embodying passionate attitude and demonstrating highest standards of professionalism, ethics, and servant leadership
• Provide ongoing timely feedback, on-the-job coaching, and career development conversations to elevate team performance
• Attract, recruit, and retain high-performing talent through networking and competitive headhunting
• Oversee consistent and timely Gucci onboarding experience for all new hires
• Maximize sales performance to consistently achieve overall sales targets and KPIs while ensuring operational integrity and monthly profitability optimization
• Oversee stock level management to maximize full-price selling and maintain high sell-through aligned with new product launches
• Ensure rollout of training priorities so all team members are fully educated on brand pillars and seasonal strategy
• Consistently drive company KPIs by guiding and challenging teams to create and implement strategies when performance standards are not met
• Adhere to and oversee adherence to company policies and procedures including Operations, People, and Security
• Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations
• Provide accurate monthly schedules and timely payroll submission for all employees
• Maintain Visual Merchandising standards set by the Global VM team
• Ensure optimal and consistent adherence to all health, safety, and security aspects
• Monitor After Sales services in store and represent the Gucci image through appropriate wardrobe and professional presence

Qualifications

• Minimum 7 years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's Degree in a related field (preferred)
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Demonstrated ability to analyze selling reports, identify business trends, and react quickly to business needs
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Strong business and financial acumen with industry awareness and commercial knowledge
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 7 years of progressive sales management experience in retail, luxury retail, or service-related environments, with demonstrated success in driving business results, leading high-performing teams, and delivering exceptional client experiences.

Education

Bachelor's Degree in a related field is preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.