Gucci Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead the store with entrepreneurial mindset, responsible for store results, people development, and growth, alongside client experience and store operations
• Execute superior client-centric service and after-sales experience to achieve consistent high client satisfaction
• Promote brand awareness, establish market presence, and capture competitive share through community outreach and company-sponsored events
• Inspire collaboration to achieve strong clienteling-related activities and training; ensure development and execution of CRM initiatives
• Partner with Client Engagement team to leverage business development opportunities, utilizing a top-client strategy to retain and develop high-potential clients with focus on Top 100
• Champion full utilization of clienteling tools to drive client loyalty and acquisition
• Oversee and guide team to manage client flow on the selling floor ensuring all clients are addressed with exceptional service
• Coach and assist team to manage and resolve client service issues while retaining and enriching client relationships
• Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results
• Maintain deep knowledge of competition and local trends, staying well connected to market evolution
• Act as role model, embodying passionate attitude and highest standards of professionalism, ethics, and servant leadership
• Assist and guide team in managing performance and development, ensuring high engagement of top performers and effective improvement of bottom performers
• Adopt and foster growth mindset by challenging team to seek innovative solutions while adhering to ethics and professionalism
• Elevate, empower, and enrich team performance through ongoing timely feedback, coaching, and quality career conversations during annual Performance and Development Review
• Endorse and develop leadership and functional capabilities of store team for future role readiness
• Inspire proactivity and accountability in cultivating and empowering talents, facilitating career growth and mobility
• Lead engaging Store Briefings to cascade key business objectives and execution action plans
• Manage and oversee effective and timely resolution of employee-relations matters in partnership with line manager and People Partners
• Attract, recruit, and retain high-performing team and build talent pipeline through networking and competitive headhunting
• Oversee consistent and timely Gucci onboarding experience for all new hires
• Partner cross-functionally to drive and maximize sales performance, consistently achieving overall sales targets and KPIs while ensuring operational integrity and monthly profitability optimization
• Devise and drive collaborative and innovative initiatives to capitalize on first-mover advantage and seize market opportunities
• Demonstrate sales leadership by playing active role on sales floor through coordinating FoH and BoH activities, engaging top clients, ensuring highest level of client service and hospitality
• Oversee and ensure management of stock levels to maximize full-price selling and maintain high sell-through, aligned with new product launches
• Ensure rollout of training priorities by all managers and training team so all people are fully educated on brand pillars and season strategy
• Consistently drive company KPIs by guiding and challenging everyone to create and implement strategies when performance standards are not met
• Guide and ensure effective allocation of staff resources and schedule to drive sales and maintain high standard of client service
• Keep up to date with competitors' analysis, products, sales trends, people strategies, clienteling activities, and launches
• Adhere to and oversee adherence to company policies and procedures including Operations, People, and Security
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain high sell-through
• Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage below company target
• Provide accurate monthly schedules and timely submission of payroll records for all employees
• Oversee incoming and outbound merchandise requests and shipments
• Support and monitor After Sales services in store
• Oversee and support maintaining Visual Merchandising standards set by Global VM team
• Ensure optimal and consistent adherence to all key health, safety, and security aspects
• Maintain company assets organized in respect of back-of-house and front-of-house guidelines
• Represent Gucci image through appropriate wardrobe and presence per company grooming standards, ensuring team adherence to these standards

Qualifications

• Minimum 7 years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's Degree in a related field preferred
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Ability to analyze selling reports, identify business trends, and react quickly to business needs
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness, commercial knowledge, and strong business and financial acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the Fashion Industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 7 years of sales management experience in retail, luxury retail, or service-related industry. Demonstrated experience leading high-performing teams in fast-paced luxury retail environments, driving sales performance, managing P&L, executing client-centric strategies, and developing talent within a luxury brand setting.

Education

Bachelor's Degree in a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 166,500 to USD 185,000 per annum.

Benefits

Medical, Dental, Vision, Paid Time Off (PTO), 401(k), employee benefits program, and incentive program subject to individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.