Gucci Store Director
Join Gucci in Boston as a Store Director, leading strategic initiatives and enhancing client experiences in a luxury retail environment. Apply now to become part of the Kering family.
Overview
Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci fosters a dynamic and inclusive work environment, encouraging creativity and excellence among its employees. Kering, the parent company, supports its brands in achieving sustainable growth and nurturing talent across the globe.
Role & Responsibilities
- Lead strategic and operational initiatives to achieve store results and growth.
- Develop and enhance client experience and engagement.
- Optimize business performance through internal and external opportunities.
- Ensure seamless store operations and adherence to company strategy.
- Model and promote Gucci's values and client-centric strategy.
- Execute superior client-centric service and after-sales experience.
- Promote brand awareness and capture market share through community outreach.
- Inspire collaboration among team managers and clienteling activities.
- Guide the implementation of CRM initiatives and client development opportunities.
- Partner with the Client Engagement team for business development.
- Manage client flow and resolve service issues to retain client relationships.
- Lead local events and product launches, ensuring client attendance and sales results.
- Maintain knowledge of competition and local market trends.
- Model professionalism and leadership, guiding team performance and development.
- Foster a growth mindset and empower team members.
- Provide ongoing feedback and career development conversations.
- Develop leadership capabilities for future roles.
- Attract, recruit, and retain high-performing team members.
- Oversee Gucci onboarding experience for new hires.
- Drive and maximize sales performance to achieve targets and KPIs.
- Coordinate front and back of house activities to ensure client service excellence.
- Manage stock levels and align with product launches.
- Ensure adherence to company policies, procedures, and loss prevention measures.
- Support and monitor after-sales services and visual merchandising standards.
Qualifications
- Minimum of 7 years of sales management experience in retail or luxury retail.
- Bachelor’s Degree in a related field preferred.
- High degree of ethics, professionalism, and integrity.
- Ability to analyze selling reports and identify business trends.
- Proven ability to drive positive client experiences.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business and financial acumen.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work retail schedule including evenings, weekends, and holidays.
Skills
Experience
A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.
Education
Bachelor’s Degree in a related field is preferred.
Workplace
This position is based in Boston, Massachusetts, USA, within easy reach of Boston. Cerulean lists 43 open roles in Boston, including 1 posted recently. The broader Massachusetts area accounts for 53 active listings on Cerulean, 1 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Benefits
Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for career advancement within the Kering group.
Culture
Gucci prides itself on a culture of inclusivity, innovation, and excellence. The brand encourages employees to break new ground in the fashion industry, fostering a community united by passion and creativity. Gucci is committed to providing a supportive and accessible work environment for all employees.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.