Gucci Senior Sales Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Establish and cultivate strong client relationships across all touchpoints—in-store and remote—delivering best-in-class service that makes clients feel valued from first contact
• Drive individual and collective sales results by monitoring KPIs, identifying selling opportunities, and leveraging effective cross-selling and upselling techniques
• Develop and expand the client base by recruiting new clients and advancing existing clients within segmentation tiers, while maintaining a unified 'One-Gucci-Client' perspective regardless of purchase channel
• Personalize the client experience by collecting and utilizing meaningful client information to understand preferences and customize service delivery, enhancing brand loyalty and repeat business
• Utilize in-store technology and CRM systems to ensure smooth, pleasant, and relevant client experiences throughout the customer journey
• Embody Gucci's philosophy, values, and lifestyle through expert product knowledge, storytelling, and honest styling advice that guides clients toward informed purchasing decisions
• Support onboarding and training initiatives for new Client Advisors in collaboration with store management, ensuring consistent brand understanding and implementation of brand initiatives
• Participate actively in all store operations, including stock maintenance, inventory management, visual merchandising standards, POS accuracy, and general store administration
• Adhere to all loss prevention and operational excellence policies, including grooming standards and security protocols such as safe combinations and asset securing
• Perform select management functions at the POS, including approvals of client returns and exchanges, as well as opening and closing procedures—when designated
• Maintain awareness of fashion trends, competitive landscape, and client segmentation to provide optimal solutions and recommendations
• Resolve common client issues and concerns as the first point of contact, fostering open and collaborative communication internally while proposing effective solutions

Qualifications

• Minimum 4+ years of luxury fashion retail sales experience with an excellent track record in similar roles or customer service settings
• Demonstrated passion and natural ability for relationship building and people engagement
• High degree of ethics, professionalism, integrity, and proven ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment, and to collaborate effectively with teammates while serving as a role model
• Proven ability to drive and exceed individual and store sales results while building lasting relationships with customers and colleagues
• Deep knowledge of and genuine passion for fashion and luxury industries
• Excellent commercial awareness and client-centric attitude with ability to adapt to diverse clients and complex situations
• Strong internal and external communication skills with ability to work in fast-moving, dynamic retail environments
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 4+ years of luxury fashion retail sales experience with an excellent track record, preferably in a similar client-facing or customer service role. Demonstrated success in meeting and exceeding sales targets, building loyal clientele, and progressing to roles with supervisory or management support responsibilities.

Education

Not specified; secondary education assumed as standard minimum for retail leadership positions in luxury fashion.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.