Gucci Senior Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Support management with day-to-day operations, troubleshooting operational, service, facilities, and stockroom issues.
• Oversee and execute shipping and receiving, reporting issues to the Store Director or Operations Manager and taking appropriate steps to resolve them.
• Ensure timely merchandise movement as directed by the Store Director or Operations Manager, following all procedures and guidelines for transfers, returns to vendor, and damages.
• Maintain accurate, organized store inventory; oversee and execute cycle counts, scheduled inventories, and reconciliations with support and direction from the Store Director or Operations Manager.
• Support Store Operations Controllers in maintaining accurate, organized store inventory.
• Develop and share ideas to increase efficiency and reduce operational costs.
• Support the team in the selling process to ensure the highest level of client experience.
• Communicate all discrepancies and issues to management immediately.
• Process repairs and damages promptly according to company guidelines.
• Assist with the physical maintenance of the boutique as needed.
• Pack, handle, and store merchandise according to Gucci standards.
• Order supplies for the office and store as needed.
• Ensure compliance with company standards, procedures, and security guidelines.

Qualifications

• At least 3 years of previous senior retail operations experience.
• Strong analytical and organizational skills, including the ability to manage inventory efficiently.
• High standards of ethics, professionalism, and integrity, with the ability to inspire trust and teamwork.
• Attention to detail and accuracy in stock management processes.
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Good communication skills to collaborate with store management, sales teams, and other staff members.
• Flexibility to work varied hours, including weekends and holidays.
• Ability to meet the physical requirements of the position, including climbing ladders, bending, and lifting boxes.

Skills

Experience

At least 3 years of previous senior retail operations experience.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.