Gucci Senior Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Oversee and execute shipping and receiving, report issues to the Store Director or Operations Manager, and take the necessary steps to resolve them.
• Ensure timely merchandise movement as directed by the Store Director or Operations Manager, following procedures and guidelines for transfers, returns to vendor (RTVs), and damaged goods.
• Maintain accurate, organized store inventory; oversee cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager.
• Develop and share ideas to increase efficiency and reduce operational costs.
• Support the team in the selling process to ensure the highest level of client experience.
• Communicate discrepancies and issues to management immediately.
• Process repairs and damages promptly according to company guidelines.
• Assist with physical maintenance of the boutique as needed.
• Pack, handle, and store merchandise according to Gucci standards.
• Order supplies for the office and store as needed.
• Ensure compliance with company standards, procedures, and security guidelines.
• Support Store Operations Controllers in maintaining accurate, organized store inventory.
• Troubleshoot operational, service, facilities, and stockroom issues while supporting day-to-day store operations.

Qualifications

• At least 3 years of senior retail operations experience.
• Strong analytical and organizational skills.
• High ethical standards, professionalism, and integrity, with the ability to inspire trust and teamwork.
• Ability to manage inventory efficiently, with attention to detail and accuracy in stock management processes.
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent communication skills for collaboration with store management, sales teams, and other staff members.
• Flexibility to work varied hours, including weekends and holidays, as required by the retail industry.
• Ability to meet the physical requirements of the position, including climbing ladders, bending, and lifting boxes.

Skills

Experience

At least 3 years of senior retail operations experience.

Benefits

Eligible employees may participate in an employee benefits program and an incentive program, subject to program rules; any incentive award depends on individual and organizational performance. Benefits include medical, dental, and vision coverage, paid time off (PTO), and a 401(k).

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.