Gucci Senior Operations Controller

Overview

Gucci is an iconic Italian luxury fashion house renowned for its craftsmanship, bold creativity and global retail presence. As part of the Kering group, Gucci operates a network of boutiques worldwide and places strong emphasis on client service, product excellence and the preservation of artisanal savoir‑faire. The brand attracts talent seeking exposure to high standards of retail operations and luxury service delivery.

Role & Responsibilities

• Oversee and execute shipping and receiving activities; immediately report and resolve discrepancies with Store Director or Operations Manager.
• Manage timely movement of merchandise including transfers, return-to-vendor (RTV) processes and damaged goods handling according to company procedures.
• Ensure continuous inventory integrity through oversight of cycle counts, scheduled inventories and reconciliation activities with store leadership.
• Pack, handle and store merchandise to Gucci standards and process repairs and damages promptly per company guidelines.
• Support the selling team to ensure an exceptional client experience while maintaining operational governance and security procedures.
• Identify and propose efficiency improvements to reduce operational costs and enhance stockroom workflows.
• Coordinate ordering of store and office supplies and assist with physical maintenance of the boutique as required.

Qualifications

• Minimum 3+ years of senior retail operations experience, ideally within luxury fashion or premium retail.
• Proven analytical and organizational capability with meticulous attention to detail in stock management processes.
• Demonstrated knowledge of stock control procedures, inventory management software and reconciliation practices.
• High degree of professionalism, integrity and ability to inspire trust and teamwork among store colleagues.
• Effective communication skills and capacity to collaborate with store management and sales teams.
• Flexibility to work varied hours including weekends and holidays; ability to meet physical demands (lifting, bending, ladder use).

Skills

Experience

Minimum three years in senior retail operations roles with responsibility for inventory control, shipping/receiving and store operational governance; luxury retail experience preferred.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.

Workplace

Culture

Gucci fosters a culture that values creativity, craftsmanship and high standards of client service. The working environment combines rigorous operational discipline at store level with a commitment to inclusivity and professional development within a global luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.