Gucci Senior Operations Controller

Location
Employment Full-time
Seniority Senior
Posted Dec 3, 2025
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Gucci seeks a Senior Operations Controller in Naples, USA, to oversee stockroom operations and support exceptional client service. Join a leading luxury brand.

Overview

Gucci, a renowned luxury fashion house, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a diverse and inclusive workplace where creativity and innovation are at the forefront. Employees are encouraged to express their individuality while contributing to the brand's legacy of excellence and craftsmanship.

Role & Responsibilities

  • Oversee the efficient operation of the stockroom to ensure accurate inventory management.
  • Execute shipping and receiving processes, addressing any issues with the Store Director or Operations Manager.
  • Ensure timely merchandise movement in accordance with company procedures, including transfers, RTVs, and damages.
  • Maintain an organized store inventory, overseeing cycle counts and scheduled inventories.
  • Support the sales team to ensure an exceptional client experience.
  • Manage merchandise ticketing, returns, and price adjustments.
  • Process repairs and damages promptly, adhering to company guidelines.
  • Assist with the boutique's physical maintenance as needed.
  • Handle and store merchandise according to Gucci standards.
  • Participate in store initiatives and projects as required.
  • Adhere to all company policies and procedures.

Qualifications

  • Minimum of 2-3 years of retail experience, preferably in luxury or contemporary sectors.
  • Supervisory experience is advantageous.

Skills

Excellent written and verbal communication skills. Ability to analyze information and identify business priorities. Strong problem-solving skills. High degree of integrity and strong work ethic. Ability to manage multiple tasks in a fast-paced environment. Excellent organizational skills and attention to detail. Proficiency with retail systems and shipping software. Physical ability to meet job requirements, including climbing ladders and lifting boxes. Team-oriented attitude.

Experience

Candidates should have a minimum of 2-3 years of experience in retail, with a preference for luxury or contemporary sectors. Supervisory experience is a plus.

Workplace

This position is based in Naples, Florida, USA. Cerulean lists 13 open roles in Naples, including 1 posted recently. The broader Florida area accounts for 293 active listings on Cerulean, 7 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.

Benefits

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Culture

Gucci's workplace culture is characterized by a commitment to inclusivity, creativity, and collaboration. Employees are encouraged to be innovative and take ownership of their roles, contributing to a dynamic and engaging work environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.