Gucci Senior Operations Controller

About %s

Gucci, founded in Florence in 1921, stands as one of the world's leading luxury fashion houses, renowned for its distinctive aesthetic and Italian craftsmanship. Positioned under the creative direction of Demna and the leadership of President and CEO Francesca Bellettini, the House continues to innovate and redefine luxury on the global stage. As part of Kering, a multinational luxury goods conglomerate that oversees an extensive portfolio of prestigious brands in fashion, leather goods, jewelry, and eyewear, Gucci leverages both heritage and contemporary vision to maintain its position at the forefront of international luxury retail.

Role & Responsibilities

• Oversee and execute shipping, receiving, and merchandise movement processes, reporting any operational issues to Store Director or Operations Manager and taking necessary steps to resolve
• Ensure timely and accurate movement of merchandise as directed by management, adhering to all procedures including transfers, returns-to-vendor (RTV), and damages documentation
• Manage store inventory integrity by overseeing cycle counts, scheduled inventories, and reconciliation with support from Store Director or Operations Manager
• Develop and implement ideas to increase operational efficiency and reduce costs
• Support sales team in the selling process and ensure the highest level of client experience
• Communicate discrepancies and operational issues immediately to management
• Process repairs and damages on a timely basis according to company guidelines
• Assist with physical maintenance and upkeep of the boutique
• Pack, handle, and store merchandise according to Gucci standards and protocols
• Place orders for office and store supplies as needed
• Ensure compliance with company standards, procedures, and security guidelines
• Support Store Operations Controllers to maintain accurate and organized inventory at all times

Qualifications

• 3+ years of previous senior retail operations experience
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork
• Strong organizational skills with the ability to manage inventory efficiently
• Attention to detail and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Good communication skills to collaborate with store management, sales teams, and other staff members
• Flexibility to work varied hours, including weekends and holidays as required by the retail industry
• Ability to meet physical requirements including climbing ladders, bending, and lifting boxes

Skills

Experience

3+ years of senior retail operations experience in a luxury or premium retail environment, with demonstrated expertise in inventory management, operational governance, and compliance with high-end service standards.

Education

High school diploma or equivalent; additional retail management certification or training preferred.

Workplace

Compensation

The base compensation for this position is USD 27 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, Paid Time Off (PTO), 401(k) retirement plan, employee benefits program, and participation in incentive programs based on individual and organizational performance.

Culture

Gucci cultivates a workplace rooted in passion for craftsmanship and bold creative thinking. The brand values diversity in all its dimensions—gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation—recognizing that a diverse workforce enriches the workplace and fosters innovation. As an Equal Opportunity Employer committed to inclusivity and accessibility, Gucci welcomes talented individuals from all backgrounds and provides reasonable accommodations throughout the recruitment and employment lifecycle.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.