Gucci Senior Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Oversee and execute shipping and receiving processes, troubleshooting and resolving operational issues in coordination with Store Director or Operations Manager
• Ensure timely and compliant movement of merchandise including transfers, returns-to-vendor, and damage procedures
• Maintain accurate and organized store inventory at all times through oversight of cycle counts, scheduled inventories, and reconciliation activities
• Develop and implement ideas to increase operational efficiency and reduce costs
• Support the sales team to ensure the highest level of client experience and luxury service delivery
• Communicate all operational discrepancies and issues to management immediately
• Process repairs and damages in a timely manner according to company guidelines
• Assist with physical maintenance and organization of the boutique as needed
• Pack, handle, and store merchandise according to Gucci's exacting standards
• Place orders for office and store supplies as required
• Ensure strict compliance with company standards, procedures, and security guidelines

Qualifications

• 3+ years of senior retail operations experience
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork
• Strong organizational skills with proven ability to manage inventory efficiently
• Meticulous attention to detail and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management software
• Demonstrated ability to work in fast-paced environments while managing multiple tasks simultaneously
• Excellent communication skills to collaborate with store management, sales teams, and staff
• Flexibility to work varied hours, including weekends and holidays as required by retail operations
• Physical capability to perform duties including climbing ladders, bending, and lifting boxes

Skills

Experience

3 or more years of previous senior retail operations experience with strong analytical and organizational skills

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 27 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, Paid Time Off (PTO), 401(k) retirement plan, employee benefits program, potential commission for eligible employees, performance incentive programs

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.