Gucci Senior Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Oversee an efficient stockroom to maintain accurate inventory and support exceptional client service, including the selling process as needed.
• Execute shipping and receiving processes, report issues to Store Management, and take steps to resolve them.
• Move merchandise in a timely manner as directed by Store Management, following procedures and guidelines for transfers, RTVs, and damages.
• Maintain accurate, organized inventory; oversee cycle counts, scheduled inventories, and reconciliation with support and direction from Store Management.
• Develop and share ideas to increase efficiency and reduce operational costs.
• Support the team in the selling process to ensure a high level of client experience.
• Print and ticket merchandise, returns, and price adjustments.
• Process repairs and damages promptly according to company guidelines.
• Assist with the boutique’s physical maintenance when needed.
• Pack, handle, and store merchandise according to Gucci standards.
• Support store initiatives and projects as needed.
• Follow company policies and procedures.
• Execute the role’s mission with a radically client-centric mindset; work collaboratively in flat, connected, and fast ways; approach challenges creatively and innovatively; and demonstrate ownership through thoughts, actions, and behaviors.

Qualifications

• At least 2–3 years of retail experience, preferably in luxury or contemporary retail.
• Supervisory experience is an asset.
• Excellent written and communication skills.
• Previous experience in retail or another service-related industry is preferred.
• Ability to analyze information, identify business priorities, and solve problems.
• High integrity and a strong work ethic.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Experience using technology, internal retail systems, and shipping software programs.
• Ability to meet the role’s physical requirements, including climbing ladders, bending, and lifting boxes.
• Team-player attitude.
• Qualified candidates must have proper authorization to work in Canada.

Skills

Experience

At least 2–3 years of retail experience; supervisory experience is an asset.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.