Gucci Senior Manager, Retail Operations

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Partner with the Vice President Retail and Area Directors to identify and implement store operation improvements
• Serve as change agent to drive operational initiatives and process improvements across the North market
• Conduct regular store visits and operational assessments, providing timely resolutions to store inquiries
• Lead local and global project initiatives, including store openings, renovations, and relocations
• Oversee training and development of retail operations teams, identifying knowledge gaps and ensuring career progression
• Monitor inventory accuracy and compliance through cycle counts, dashboard reporting, and physical reconciliation processes
• Disseminate and ensure adherence to all local, corporate, and global policies and procedures across all stores
• Provide operational training to new Store Directors and operations team members on tools, systems, and processes
• Evaluate and implement in-store processes and policies while protecting Gucci's brand integrity
• Support Store Directors in talent assessment and developmental planning for operations personnel

Qualifications

• Minimum 5 years of experience in multi-store support roles within luxury or fashion environments
• Previous experience as a Store Director preferred
• Expertise in building materials and facilitating tools at store level
• Strong project management and logistical planning skills
• Experience collaborating with Store Planning, Inventory Control, Merchandising, Finance, MIS, Loss Prevention, and Training departments
• Demonstrated ability to lead teams through change management
• Strategic thinking with focus on measurable outcomes
• Valid work authorization to work in the United States

Skills

Experience

Minimum 5 years in multi-store operational support roles, ideally within fast-paced luxury or fashion retail environments. Prior experience as a Store Director is advantageous. The candidate should demonstrate a track record of strategic operational improvement, team leadership, and successful project execution in complex retail settings.

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from USD 135,000 to USD 145,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.