Gucci Senior Manager, Retail Client Engagement (North)

About Gucci

Gucci is a leading global luxury fashion house known for its craftsmanship, bold creativity, and cultural influence. As part of the Kering group, Gucci combines maison heritage with contemporary innovation and a multinational retail footprint, offering opportunities to work across retail, client engagement, and experiential programs within a highly creative, brand-driven environment.

Role & Responsibilities

• Translate Gucci Americas’ client engagement strategy into store-embedded, market-specific plans that drive retention, elevation and acquisition across directly operated stores and outlet locations.
• Lead planning, execution and measurement of full-funnel client development activities, leveraging client pyramid analysis and client mapping to set bottoms-up retail goals and segment ambitions.
• Design, manage and evaluate regional client events and experiential programs — from guest lists and budgets to vendor setup, in-store execution, and post-event analysis.
• Partner closely with Store Directors, Retail Area Directors and corporate client, merchandising and insights teams to align on a 365-day client calendar and ensure cross-functional synergy.
• Monitor tool usage and outreach performance, share best practices, and recommend enhancements to close gaps against client engagement KPIs.
• Develop bespoke VIP client experiences and seasonal gifting programs; cultivate partnerships with travel, hospitality and concierge networks to drive tourism acquisition.
• Provide regular business-area reporting and present monthly/quarterly performance and strategic recommendations to senior management.
• Travel domestically and internationally to support store-level activation, training and relationship-building (up to 60% travel).

Qualifications

• Bachelor’s degree preferred.
• Minimum of 5+ years of management experience in retail, marketing, special events, hospitality or consulting with demonstrable leadership responsibility.
• Proven track record in client management, VIP relationship cultivation and executing high-touch brand experiences.
• Strong strategic, analytical and retail-math capabilities with the ability to translate insight into actionable retail plans.
• Exceptional written, verbal and presentation skills; comfortable presenting to senior leadership and producing executive-level communications.
• Advanced interpersonal skills and proven ability to influence cross-functional stakeholders and lead peers through implementation.
• Ability to travel domestically and internationally up to 60% and possess appropriate authorization to work in the United States.

Skills

Experience

Five or more years in management-level roles spanning retail operations, client development, events or hospitality, with proven success building VIP relationships and delivering measurable sales impact through client programs.

Education

Bachelor’s degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 110,000 to USD 135,000 per annum.

Culture

Gucci fosters a creative, fast-paced environment that values craftsmanship, bold thinking and cultural relevance. As part of Kering, the House emphasizes diversity, inclusion and career mobility across global retail and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.