Gucci Senior Manager of Retail Client Engagement

Location
Employment Full-time
Seniority Senior
Posted Mar 1, 2026
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Gucci is seeking a Senior Manager of Retail Client Engagement in New York, USA. This role involves leading client development strategies and managing exceptional brand experiences.

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment that fosters creativity and professional growth. As an employer, Gucci is committed to cultivating a workplace where diversity and talent thrive, providing opportunities for employees to excel in their careers while contributing to the brand's legacy of excellence.

Role & Responsibilities

  • Lead the planning and execution of retail client development strategies across directly operated stores and outlet locations.
  • Translate Gucci America's client engagement strategy into actionable store-embedded client plans aligned with retail business objectives.
  • Coordinate partnerships with Store Directors, retail leadership, and corporate client engagement teams to ensure synergy and collaboration.
  • Analyze client initiatives' performance and impact on client development and sales, maximizing engagement KPIs.
  • Develop and manage regional client engagement events calendar and budget in collaboration with corporate client events team.
  • Cultivate top clients and manage exceptional local and international brand experiences.
  • Create and implement tourist development programs to engage key local and international tourist groups during peak shopping periods.

Qualifications

  • Bachelor’s degree preferred.
  • 5+ years of management experience in Retail, Marketing, Special Events, Hospitality, or Consulting.
  • Proven ability in client management and exceptional relationship management skills in B2B and B2C environments.

Skills

Strong interpersonal and relationship-building skills. Exceptional appreciation and understanding of the luxury fashion industry. Excellent written, verbal, and presentation skills. Proficiency in Microsoft PowerPoint and Excel. Experience with CRM Systems and Business Intelligence tools, such as Microstrategy, Siebel, Acxiom. Strategic, analytical, and relationship-building competencies with good knowledge of retail math.

Experience

A minimum of 5 years in a management role within Retail, Marketing, Special Events, Hospitality, or Consulting, with a focus on client management and relationship building.

Education

Bachelor’s degree preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 485 open roles in New York, including 17 posted recently. The broader New York area accounts for 590 active listings on Cerulean, 18 of which are new. In USA as a whole, Cerulean currently features 2.202 open positions, with 77 posted this week.

Compensation

The base salary range is estimated between $110,000 and $135,000 USD, depending on factors such as experience, skills, and geographic location.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and a commitment to inclusivity and accessibility.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of employees united by a passion for innovation in the fashion industry. The workplace environment is collaborative and supportive, promoting creativity and professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.