Gucci Senior Manager, Client Insights
Gucci Senior Manager - Client Insights in New York: lead client analytics and omnichannel targeting to drive sales growth.
Overview
Gucci is a globally recognised Italian luxury fashion house renowned for its leather goods, ready-to-wear collections and culturally influential design. As a maison within the Kering group, Gucci combines traditional artisanal craftsmanship with contemporary innovation and a global retail, digital and wholesale footprint, offering career opportunities across commercial, creative and corporate functions.
Role & Responsibilities
- Translate client, transaction and behavioural data into actionable, client-centric insights to inform regional and market targeting strategies.
- Define and build client-related KPIs and sales targeting metrics at regional, market and store levels in partnership with the Director, Client Development.
- Develop and maintain a rolling regional contact strategy aligned to the commercial calendar to support always-on clienteling and outreach.
- Design, implement and maintain reports and dashboards to monitor client behaviour, campaign impact and targeting effectiveness.
- Perform hands-on analysis of client data on a recurring (weekly/monthly) basis and deliver ad-hoc analytical requests.
- Provide targeting guidance to Retail and Digital teams to identify high-potential clients and optimise contact strategies.
- Manage CRM portal operations, including generation of targeted lists, ad-hoc analyses and support for cross-functional stakeholders.
- Own data quality processes including cleansing, client merges and client reassignment to ensure integrity of client records.
- Collaborate with global and regional cross-functional teams (Retail, Digital, MIS, Merchandising, Legal, Business Planning) to support business objectives.
Qualifications
- Bachelor’s degree in Computer Science, MIS, Statistics, Marketing or Economics preferred; Master’s degree or MBA a plus.
- Minimum of 5 years' experience in market research, customer analytics, retail/eCommerce analytics, or integrated/direct marketing.
- Demonstrated expertise with BI and CRM platforms and experience writing and tuning SQL queries.
- Proven experience with email and mobile campaign management and familiarity with catalog/direct marketing environments.
- Strong analytical, statistical and modeling competencies with a solid command of retail math and Excel.
- Project management, change management or business process redesign experience considered an advantage.
- Qualified candidates must have authorization to work in the United States.
Skills
Experience
At least 5 years of progressive experience in customer analytics, market research or CRM-driven marketing within retail or eCommerce environments; proven track record delivering client-targeting strategies and campaign measurement.
Education
Bachelor’s degree in Computer Science, MIS, Statistics, Marketing or Economics preferred; Master’s degree or MBA is a plus.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 112,500 to USD 125,000 per annum.
Culture
Gucci fosters a fast-paced, creative and highly collaborative work environment that values craftsmanship, innovation and cultural relevance. The maison emphasises inclusivity and accessibility across the employee lifecycle and encourages cross-functional collaboration to deliver excellence in client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Insights Manager», «CRM Analytics Manager», «Customer Intelligence Lead», «Client Development Analytics Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.