Gucci Senior Client Experience Manager
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Senior Client Experience Manager role in Singapore. Lead client engagement strategies and luxury events across South Asia & Pacific for a prestigious fashion house.
Role & Responsibilities
- Define and execute high-impact client engagement events and experiences in-store and offsite, tailored to different client tiers and aligned with global brand and commercial calendars
- Develop and disseminate guidelines to support local market execution of client experience formats whilst maintaining brand standards and codes
- Drive the management and execution of client events and experiences across South Asia and Pacific markets, maximizing opportunities and creative innovation
- Manage sample sets for activations and digital catalogues to enhance client experiences during brand events
- Ensure delivery of impeccable pre- and post-purchase follow-up actions and after-activation engagement
- Plan and implement recruitment strategies for new client networks and identify best practices from the luxury industry
- Foster third-party collaborations with partners in sports, wellness, finance, art, real estate, and philanthropy to expand the client base
- Prepare event briefs for agencies and artists, ensuring all aspects are approved prior to rollout
- Collaborate with merchandising, visual merchandising, finance, procurement, and retail teams on key client initiatives
- Manage budgets and agency relationships for larger client experience projects
- Set and monitor performance targets alongside local teams, ensuring year-on-year growth in profitability
- Drive activation objectives to maximize return on investment, average spending per client appointment, and targeted client acquisition
- Ensure profitability by event aligns with targets, budgets remain in line with allocations, and costs are negotiated effectively
- Monitor performance and prepare weekly and monthly reports with qualitative and quantitative analysis
- Analyse competitor and market trends monthly to identify future opportunities and inform strategy
Qualifications
- Bachelor's degree in Marketing, Retail, or related discipline
- At least 10 years of relevant experience in the luxury fashion industry
- Proven track record in managing events and experiences for luxury clientele
- Demonstrated ability to plan and implement in-store client activations
- Strong understanding of luxury clienteling and customer relationship management
- Excellent knowledge of MS Office applications
- Disciplined, well-presented professional with exceptional communication and interpersonal skills
Skills
Experience
At least 10 years of relevant experience in the luxury fashion industry, with a demonstrated track record in managing high-calibre client events and brand experiences. The ideal candidate brings proven expertise in developing and executing in-store and offsite client activations for luxury clientele across multiple markets.
Education
Bachelor's degree in Marketing, Retail, or a related discipline.
Workplace
The successful candidate will be located in Singapore, Central, Singapore.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Manager», «Senior Client Relations Manager», «Client Experience Director», «Luxury Client Engagement Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.