Gucci Senior Client Development Manager
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 23, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci seeks Senior Client Development Manager in Shanghai to drive CRM and data analytics strategy across China's luxury market.
Role & Responsibilities
- Manage and optimize all consumer data in the local Chinese market, ensuring data accuracy, compliance, and accessibility across systems
- Design and execute integrated client journey strategies across all touchpoints, from discovery through post-purchase engagement
- Analyze client behavior patterns and transaction data to inform targeted marketing campaigns and loyalty initiatives
- Coordinate the deployment and integration of direct-to-client digital platforms and CRM tools across the organization
- Develop actionable insights from multi-channel data to identify cross-selling and upselling opportunities
- Collaborate with retail, ecommerce, and marketing teams to ensure consistent client experience and messaging
- Monitor client engagement metrics and campaign performance, providing regular reporting and strategic recommendations
- Establish and maintain client segmentation strategies to maximize lifetime value and brand loyalty
Qualifications
- Demonstrated expertise in CRM strategy and client data management within luxury retail or fashion
- Advanced proficiency with business intelligence and data analytics tools
- Proven track record in developing and executing multi-channel client engagement strategies
- Strong understanding of client lifecycle management and retention economics
- Experience managing cross-functional teams and stakeholder alignment in matrix organizations
- Fluency in English and Mandarin Chinese required
Skills
Experience
8–12 years of progressive experience in client development, CRM, data analytics, or luxury retail marketing. Minimum 3 years in a senior or managerial capacity focused on client data strategy and multi-channel engagement.
Education
Bachelor's degree in Marketing, Business Administration, Data Science, or related field. Advanced certifications in CRM, data analytics, or digital marketing are highly valued.
Workplace
The successful candidate will be located in Shanghai, Shanghai, China.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Relations Manager», «Senior Customer Data Manager», «Senior CRM Manager», «Client Lifecycle Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.