Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong, lasting client relationships by providing best-in-class service both in-store and remotely, ensuring clients feel valued from first contact
• Deliver personalized, client-centric experiences that foster loyalty and drive repeat business through tailored product recommendations and elevated service
• Build rapport by discovering client needs and aspirations, demonstrating generosity and commitment to exceeding expectations
• Develop and expand the client base by recruiting new clients and elevating existing ones to top-tier segmentation levels
• Leverage in-store technology and client data to ensure seamless, relevant experiences throughout the customer journey
• Drive sales excellence by monitoring KPIs, maximizing in-store and remote selling opportunities, and employing effective luxury selling techniques
• Employ cross-selling and upselling strategies that align products with client needs whilst maintaining a consultative approach
• Actively promote virtual appointments and distance selling opportunities to expand the client acquisition pipeline
• Maintain a holistic 'One-Gucci-Client' perspective across all transactions including exchanges, returns, repairs, and services
• Engage clients through expert product knowledge, storytelling, and honest styling advice grounded in fashion trends and market awareness
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic, authentic attitude that resonates with clientele
• Support onboarding and training initiatives for new Client Advisors, facilitating knowledge transfer and brand alignment
• Actively participate in store operations including stock maintenance, inventories, and general administration
• Accurately process POS transactions whilst capturing client information with precision and confidentiality
• Contribute to visual merchandising standards by maintaining Gucci-aligned product displays throughout the store
• Perform opening and closing procedures including asset security, cash handling, and store access management
• Approve client returns and exchanges at the POS in accordance with company policies, balancing commercial and service considerations

Qualifications

• Minimum 4+ years of luxury fashion sales experience with an excellent track record
• Proven experience in a similar client-facing or customer service role within the luxury sector
• Deep knowledge of and passion for fashion, luxury goods, and brand storytelling
• Demonstrated ability to build and maintain strong client relationships and drive repeat business
• Proven sales ability with the capacity to exceed individual and store targets consistently
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence colleagues
• Strong communication skills, both internal and external, with the ability to articulate complex concepts clearly
• Excellent commercial awareness and client-centric mindset
• Ability to adapt to diverse clients and manage complex, high-pressure situations with grace
• Proven ability to perform complex tasks with accuracy, precision, and unwavering commitment
• Demonstrated collaborative spirit and ability to act as a role model within a team environment

Skills

Experience

4+ years of luxury fashion sales experience with a proven track record of excellence in a client-facing role, preferably within high-end retail or premium fashion environments. Demonstrated success in building and maintaining affluent client bases, driving sales results, and embodying luxury brand values.

Education

High school diploma or equivalent required; further retail, luxury service, or related tertiary education is advantageous.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.