Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and build strong relationships, delivering best-in-class service in-store and remotely.
• Provide personalized, client-centric experiences that encourage repeat business and strengthen brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed expectations with generous, attentive service.
• Recruit new clients and develop existing clients into the top tier of the client segmentation.
• Use in-store technology to provide a smooth, pleasant, and relevant client experience.
• Collect client information throughout the client journey to understand preferences and tailor service.
• Enhance the client experience with insights into local lifestyle trends, including theater, arts, and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing in-store and remote selling opportunities.
• Deliver exceptional hospitality through selling skills, luxury gestures, and product rituals.
• Use effective, natural selling techniques that support sales and a client-centric approach.
• Recommend products suited to client needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and during exchanges, returns, repairs, and other transactions.
• Guide clients toward informed decisions and the right product for their needs.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Serve as the first point of contact for resolving common client issues and needs.
• Use Gucci and product knowledge, storytelling, and honest styling advice to help clients make informed purchasing decisions.
• Attend training to build product knowledge and develop selling techniques.
• Stay informed about fashion trends, competitors, products, campaigns, services, and client segmentation to identify suitable solutions.
• Combine styling knowledge with product recommendations that best serve each client.
• Represent Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Support a consistent, branded onboarding experience for new Client Advisors and help facilitate training with store management so brand initiatives are understood when support is needed.
• Participate in store operations, including stock maintenance, inventory, and general administration.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure accurate capture of client information.
• Maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in accordance with corporate policies and procedures.
• Manage general store administration and functionality.
• Perform POS management functions, including approving client returns and exchanges when support is needed.
• Perform opening and closing procedures, including securing assets such as safe combinations and store keys when support is needed.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion for relationship building and engaging with people.
• High ethical standards, professionalism, integrity, and the ability to inspire trust and influence a team.
• Demonstrated ability to perform complex tasks accurately and with commitment.
• Demonstrated ability to collaborate with teammates and act as a role model.
• Demonstrated ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Excellent commercial awareness and a strong client attitude.
• High flexibility and the ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.