Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships and provide best-in-class service in store and remotely, making clients feel valued and at ease from first contact.
• Deliver personalized, client-centric experiences that foster lasting relationships, repeat business, and brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed expectations through generous, attentive service.
• Recruit new clients and develop existing clients toward the top tier of client segmentation.
• Use in-store technology to make each client experience smooth, pleasant, and relevant.
• Collect client information throughout the journey to understand preferences and tailor service.
• Enrich client experiences with useful insights on local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing in-store and remote selling opportunities.
• Deliver exceptional, hospitality-led client experiences through refined selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a natural, warm, elevated manner while maintaining a client-centric approach.
• Match products to client needs and benefits, using cross-selling and upselling techniques effectively.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and during exchanges, returns, repairs, and similar transactions.
• Guide and inspire clients to make informed decisions and select the right products.
• Communicate openly and constructively with team members, collaborating and proposing effective solutions.
• Act as a first point of contact to resolve common client issues and needs.
• Use knowledge of Gucci and its products, storytelling, expert product knowledge, and honest styling advice to support informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay up to date on fashion trends, competitors, products, campaigns, services, and client segmentation to identify appropriate solutions.
• Combine styling knowledge with the ability to recommend products that serve client needs.
• Represent Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Support consistent, brand-aligned onboarding for new Client Advisors and facilitate training with store management when needed to ensure brand initiatives are understood.
• Participate in store operations, including stock maintenance, inventory, and general administration.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and capture client information correctly.
• Maintain product displays in accordance with Gucci visual standards.
• Follow Company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.
• Perform POS management functions, including approval of client returns and exchanges, when needed.
• Perform opening and closing procedures, including securing assets such as safe combinations and store keys, when needed.

Qualifications

• At least 4 years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting.
• Passion and a natural interest in building relationships and engaging with people.
• High ethical standards, professionalism, integrity, and the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and serve as a role model.
• Ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-paced, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience; an excellent track record, preferably in a similar role or customer service setting.

Compensation

The base compensation for this position ranges from CAD 21 to CAD 23 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.