Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong client relationships by offering best-in-class service in-store and remotely, ensuring clients feel valued from first point of contact
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport by discovering client needs and aspirations, demonstrating generosity and commitment to exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing ones through the segmentation hierarchy
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information throughout their journey to customize service and personalize offerings
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities across channels
• Apply exceptional selling techniques in a natural, warm, and elevated manner, maintaining a client-centric attitude
• Select products matched to client needs and effectively execute cross-selling and upselling strategies
• Promote virtual appointments and distance sales by actively recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective on exchanges, returns, repairs, and transactions critical to positive experiences
• Guide and inspire clients to make informed purchasing decisions aligned with their aspirations
• Use expert product knowledge and storytelling to engage clients with Gucci's heritage and collections
• Attend trainings proactively to deepen product knowledge and selling techniques
• Stay informed of fashion trends, competitor activities, products, campaigns, and client segmentation
• Demonstrate styling expertise combined with the ability to offer curated product solutions
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm
• Support onboarding of new Client Advisors and facilitate training in collaboration with store management
• Participate actively in store operations including stock maintenance, inventories, and administration
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Process all POS transactions accurately and ensure precise capture of client information
• Contribute to maintaining visual product displays according to Gucci standards
• Maintain professional grooming and appearance standards aligned with Gucci policies
• Ensure optimal product levels on the sales floor in compliance with corporate policies
• Manage general store administration and functionality
• Perform management-level functions including approval of returns and exchanges as needed
• Execute opening and closing procedures, including securing assets such as safes and store keys as delegated

Qualifications

• 4+ years of luxury fashion sales experience with an excellent track record
• Proven sales success preferably in a similar advisory or customer service role
• Passion and natural aptitude for relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust
• Demonstrated ability to perform complex tasks with accuracy and commitment
• Proven collaborative approach and ability to serve as a role model for teammates
• Ability to consistently drive and exceed individual and store sales results
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High adaptability and ability to navigate diverse clients and complex situations
• Strong internal and external communication skills
• Ability to thrive in a fast-moving, dynamic environment
• Flexibility to work retail schedules including evenings, weekends, and holidays

Skills

Experience

4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting within the luxury sector.

Education

Not explicitly stated; secondary education or equivalent assumed as standard for luxury retail advisory roles.

Workplace

Compensation

The base compensation for this position is CAD 22 per hour.

Benefits

Employee benefits program, commission eligibility for qualified employees, and participation in incentive programs based on individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.