Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships through best-in-class service, both in-store and remotely, ensuring clients feel valued from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build client rapport by discovering needs and aspirations, demonstrating generosity, and consistently exceeding expectations
• Recruit and develop new clients, advancing existing clients to premium tiers of the customer segmentation model
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information throughout the journey to customize service and build preference data
• Provide valuable insights on local lifestyle trends—theatre, arts, travel, and cultural events—to enhance the client experience
• Drive individual and collective sales results by monitoring key performance indicators and maximizing selling opportunities across channels
• Employ effective selling techniques in a warm, natural, and elevated manner to drive sales while maintaining a client-centric attitude
• Select products matched to client needs and benefits, utilizing effective cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales opportunities to recruit and convert clients
• Maintain a "One-Gucci-Client" perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions with professionalism
• Guide clients to make informed purchasing decisions aligned with their preferences and lifestyle
• Foster open and constructive communication with team members, acting collaboratively and proposing effective solutions
• Assist as first point of contact in resolving common client issues and needs
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Actively participate in product knowledge trainings to develop selling techniques and market insights
• Stay current on fashion trends, competitor activities, and client segmentation to deliver optimal solutions
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Support onboarding of new Client Advisors and facilitate training in collaboration with store management
• Actively participate in all store operations including stock maintenance, inventory management, and general administration
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and capture client information
• Contribute to maintaining visual display standards in accordance with Gucci guidelines
• Maintain appearance in compliance with company grooming standards and Gucci policies
• Ensure optimal product levels on sales floor aligned with corporate policies
• Perform management functions including POS approvals for returns and exchanges as needed
• Execute opening and closing procedures, including secure handling of safes and store keys as required

Qualifications

• Minimum 4+ years of luxury fashion sales experience with an excellent track record
• Passion and natural inclination toward relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment
• Demonstrated ability to collaborate with teammates and serve as a role model
• Proven track record of driving and exceeding individual and store results while building lasting customer and colleague relationships
• Deep knowledge of and passion for fashion and luxury
• Flexibility to work retail schedule including evenings, weekends, and holidays
• Excellent commercial awareness and client-centric attitude
• High adaptability and ability to manage diverse clients and complex situations
• Strong communication skills, both internally and externally
• Ability to thrive in a fast-moving and dynamic retail environment

Skills

Experience

4+ years of luxury fashion sales experience in a similar role or customer service setting, with a proven excellent track record of sales achievement and client relationship building.

Education

No specific formal education requirement stated; however, deep knowledge of and passion for fashion and luxury is essential.

Workplace

Compensation

The base compensation for this position ranges from CAD 23 to CAD 24 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.