Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish durable relationships, delivering best-in-class service both in-store and remotely to foster brand loyalty and drive repeat business
• Develop and segment client base by recruiting new clients and elevating existing ones through personalized attention and tailored product recommendations
• Execute sales excellence through effective cross-selling and upselling techniques, utilizing in-store technology and remote channels to maximize selling opportunities
• Maintain comprehensive client profiles by collecting meaningful information throughout the purchase journey to customize service and deliver relevant lifestyle insights
• Articulate Gucci's brand narrative using expert product knowledge, fashion storytelling, and honest styling advice to facilitate informed purchasing decisions
• Support store leadership activities including onboarding facilitation for new Client Advisors, collaborative training delivery, and brand initiative communication
• Perform operational management functions including POS transaction processing, client returns and exchanges approval, and opening/closing procedures with security protocols
• Maintain visual merchandising standards aligned with Gucci brand guidelines and ensure optimal stock levels on the sales floor
• Resolve client issues and service requests as a first point of contact, fostering constructive team communication and proposing effective solutions

Qualifications

• Minimum 4+ years of demonstrated luxury fashion sales experience with a strong track record of exceeding targets
• Proven ability to build and maintain lasting client relationships and inspire team collaboration
• Deep knowledge of and genuine passion for fashion, luxury goods, and brand heritage
• High degree of ethics, professionalism, integrity, and ability to inspire trust within a team environment
• Excellent commercial awareness and client-centric attitude with natural inclination toward people engagement
• Strong communication skills both internally and externally
• Ability to function effectively in fast-moving, dynamic retail environments with complex client situations

Skills

Experience

4+ years of luxury fashion sales experience in a similar client-facing or customer service role, with a demonstrated track record of driving sales results and building strong client relationships. Experience in a luxury retail environment is strongly preferred.

Education

High school diploma or equivalent; additional education in fashion, business, or related field is advantageous but not required.

Workplace

Compensation

The base compensation for this position is CAD 21 per hour.

Benefits

Commission eligibility for qualified employees; employee benefits program participation; incentive program eligibility subject to individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.