Gucci Senior Client Advisor
Join Gucci in Toronto as a Senior Client Advisor, a pivotal role in driving sales and client satisfaction. Be part of a luxury fashion leader.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and excellence. The brand offers a dynamic work environment where employees are encouraged to express their individuality while contributing to the brand's legacy of luxury and sophistication.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
- Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
- Demonstrate extensive knowledge of Gucci products and heritage.
- Attract new clients by acting as a Brand Ambassador and networking within the community.
- Drive and exceed individual KPI goals through superior customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
- Maintain visual display standards in accordance with Gucci guidelines.
- Support daily store operations in the absence of management.
- Act as the first point of contact for resolving difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Preferred experience in sales management within retail, luxury retail, or a service-related industry.
Education
Bachelor’s Degree in a related field is preferred.
Workplace
This position is based in Toronto, Ontario, Canada. Cerulean lists 64 open roles in Toronto, including 2 posted recently. The broader Ontario area accounts for 80 active listings on Cerulean, 5 of which are new. In Canada as a whole, Cerulean currently features 212 open positions, with 8 posted this week.
Compensation
A reasonable estimate of the current base salary range is $18/hr CAD - $20/hr CAD, plus commissions.
Benefits
Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their creativity and individuality. The brand values a client-centric approach and promotes a collaborative, fast-paced, and innovative work environment where everyone is considered an owner of their contributions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.