Gucci Senior Client Advisor

About Gucci

Gucci is a global luxury fashion house known for its leather goods, ready-to-wear, and accessories. As part of the Kering group, the maison combines Italian craftsmanship with contemporary creativity and maintains a worldwide retail network. The brand emphasises product excellence, client experience and professional development within its stores.

Role & Responsibilities

• Act as a brand ambassador to achieve commercial sales targets and KPIs, including Clientelling KPIs, SPT, UPT, AUR, cross-selling and conversion.
• Proactively generate, maintain and grow a personal clientele through high-touch engagement and regular communications in line with GUCCI Service Standards.
• Deliver personalised, best‑in‑class client service—anticipating needs, presenting product suggestions and managing after‑sales enquiries.
• Support team performance by sharing expertise on product categories, motivating peers and modelling service and sales behaviours.
• Collaborate with Visual Merchandising and the Instore Visual Merchandising Ambassador to implement Worldwide Visual Guidelines and replenish displays.
• Provide back‑of‑house support including cashiering, receiving and packing stock, inventory integrity (cycle counts, category scans) and completion of EOD emails.
• Complete required trainings and participate in development programmes to maintain up‑to‑date product knowledge and selling skills.

Qualifications

• Proven track record in luxury retail sales with documented ability to achieve targets and grow a client base.
• Outstanding interpersonal and communication skills with a client‑centric approach and strong relationship management.
• Numerical accuracy and commercial awareness to manage transactions, KPI monitoring and basic reporting.
• Ability to collaborate in a team environment, act as a role model and support store leadership activities.
• Flexible availability to work retail hours including evenings and weekends, and willingness to complete required training.

Skills

Experience

Several years of progressive experience in luxury or premium retail selling, with demonstrated success in clienteling, meeting sales KPIs and supporting store operations. Experience mentoring peers or supporting managerial activities is desirable.

Education

High school diploma or equivalent; vocational qualifications in retail, fashion or business are advantageous.

Workplace

Culture

Gucci cultivates a creative, client-focused retail culture that values craftsmanship, product expertise and elevated service. The brand invests in training and in-store development, encouraging staff to build deep client relationships while upholding global visual and service standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.