Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, delivering best-in-class service both in-store and remotely whilst making clients feel valued and at ease from first contact
• Deliver personalized, client-centric experiences and foster lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity and desire to exceed expectations
• Develop client base by recruiting new clients and advancing existing ones to higher tiers of segmentation
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout the journey to understand preferences and customize service delivery
• Create and add value to the client experience by providing insights on local lifestyle trends
• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely
• Provide exceptional client experience through hospitality, elevated service, selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and client-centric attitude
• Select products matched to client needs and effectively employ cross and upselling techniques
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, on exchanges, returns, repairs, and other critical transactions
• Guide and inspire clients to make informed purchasing decisions and buy the right product
• Foster open and constructive communication with team members, remaining collaborative and proposing effective solutions
• Assist as first point of contact in resolving common client issues and needs
• Engage clients using storytelling, expert product knowledge, and honest styling advice to drive informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay up-to-date on fashion trends, competitors, campaigns, and client segmentation to provide optimal solutions
• Combine styling knowledge with product offerings to best serve clients
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Support consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management
• Actively participate in all store operations including stock maintenance, inventories, and general store administration
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure accurate capture of client information
• Contribute to upholding visual product displays following Gucci visual merchandising standards
• Follow Company grooming standards and policies at all times
• Ensure optimal product levels on the sales floor in line with corporate policies
• Manage general store administration and functionality
• Perform POS management functions including approval of client returns and exchanges as needed
• Perform opening and closing procedures, including securing of assets such as safe combinations and store keys as needed

Qualifications

• 4+ years of luxury fashion sales experience with an excellent track record in similar roles or customer service settings
• Passion and natural interest in relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment
• Proven ability to collaborate with teammates and act as a role model
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
• Deep knowledge about and passion for fashion and luxury
• Excellent commercial awareness and client attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills, both internally and externally

Skills

Experience

4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting within the luxury sector.

Education

Not specified; education level not explicitly stated in the source material.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.