Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong client relationships through best-in-class in-store and remote service, ensuring clients feel valued from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport by discovering client needs and aspirations, creating emotional connections, and demonstrating commitment to exceeding expectations
• Develop the client base by recruiting new clients and elevating existing ones to higher-value segmentation tiers
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout the journey to understand preferences and customize service delivery
• Provide clients with valuable insights on local lifestyle trends including theater, arts, and travel to enhance their experience
• Drive individual and collective sales results through KPI monitoring and maximization of selling opportunities in-store and remotely
• Deliver exceptional client experiences focused on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a warm, elevated, and natural manner to drive sales with a client-centric attitude
• Select products matched to client needs and benefits, employing cross-selling and upselling techniques effectively
• Proactively promote virtual appointments and distance sales by recruiting clients to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective on exchanges, returns, repairs, and other transactions critical to positive client experience
• Guide and inspire clients to make informed purchasing decisions for the right products
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Assist as first point of contact in resolving common client issues and needs
• Engage clients through storytelling, expert product knowledge, and honest styling advice to support informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay current on fashion trends, competitor offerings, and client segmentation to deliver optimal solutions
• Combine styling knowledge with product offerings to best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Support consistent and branded onboarding for new Client Advisors and facilitate training in collaboration with store management
• Actively participate in store operations including stock maintenance, inventories, and general administration
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to upholding visual product displays according to Gucci visual standards
• Follow Company grooming standards and Gucci policies at all times
• Ensure optimal product levels on sales floor in line with corporate policies
• Manage general store administration and functionality
• Perform management functions at POS including approval of client returns and exchanges as needed
• Execute opening and closing procedures, including securing assets such as safes and store keys as required

Qualifications

• 4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting
• Passion and natural interest in relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment
• Proven ability to collaborate with teammates and act as a role model
• Proven ability to drive and exceed individual and store results while building lasting relationships with customers and colleagues
• Deep knowledge and passion for fashion and luxury
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills, internally and externally
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

4+ years of luxury fashion sales experience and proven track record in customer service or retail environments, with demonstrated ability to exceed sales objectives and build strong client relationships.

Education

High school diploma or equivalent required; further education in fashion, retail management, or related fields is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 18.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee benefits program, incentive program based on individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.