Gucci Senior Client Advisor
About Gucci
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative and elegant designs, Gucci offers a dynamic and inclusive work environment where creativity and excellence are celebrated. Employees are encouraged to embody the brand's values, contributing to its legacy of luxury and sophistication.
Join Gucci in Plano, USA, as a Senior Client Advisor. Drive sales, lead teams, and embody the brand's luxury values in a dynamic retail environment.
Role & Responsibilities
- Supervise and guide Client Advisors on the selling floor to enhance performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Assist in the professional development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering exceptional client service and exceeding client expectations.
- Demonstrate comprehensive knowledge of Gucci products and heritage.
- Attract new clients by embodying the role of a Brand Ambassador within the community.
- Drive and exceed individual KPI goals by maintaining high standards of customer service and sales quality.
- Perform floor leadership duties, including opening and closing the store and organizing coverage during breaks.
- Maintain visual display standards in line with Gucci's visual merchandising guidelines.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Strong industry awareness and business acumen.
- Excellent verbal and written communication skills and organizational abilities.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3-5 years of experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor's Degree in a related field is preferred.
Workplace
This position is based in Plano, Texas, USA, within easy reach of Dallas.
Benefits
Gucci offers a competitive benefits package, including comprehensive health coverage, employee discounts, and opportunities for professional development.
Culture
Gucci fosters a culture of inclusivity and accessibility, where employees are encouraged to express their individuality and creativity. The brand values collaboration and innovation, creating an environment where every team member is empowered to contribute to the brand's success.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.