Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships and provide best-in-class service in-store and remotely, making clients feel valued and at ease.
• Deliver personalized, client-centric experiences that encourage repeat business and strengthen brand loyalty.
• Discover clients’ needs and aspirations, build rapport, exceed expectations, and develop new and existing clients into the top tier of the client segmentation.
• Use in-store technology to provide a smooth, relevant client experience; collect meaningful client information to tailor service; and offer insights on local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing in-store and remote selling opportunities.
• Provide an elevated, hospitality-focused client experience through selling skills, luxury gestures, and product rituals; use effective selling techniques and cross-selling and upselling.
• Match products to client needs and guide clients toward informed purchasing decisions; promote virtual appointments and distance sales to create selling opportunities.
• Maintain a One-Gucci-Client perspective for purchases, exchanges, returns, repairs, and other transactions, regardless of purchase location.
• Communicate openly and constructively with team members, collaborate, propose effective solutions, and serve as the first point of contact for resolving common client issues and needs.
• Use Gucci and product knowledge, storytelling, expert advice, and styling expertise to support purchasing decisions; attend training on products and selling techniques.
• Stay current on fashion trends, competitors, products, campaigns, services, and client segmentation; embody Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Support consistent, branded onboarding for new Client Advisors and, when needed, facilitate training with store management so brand initiatives are understood.
• Participate in store operations, including stock maintenance, inventories, and general administration; follow policies and procedures, particularly those concerning loss prevention and operational excellence.
• Process POS transactions accurately and capture client information; uphold Gucci visual standards and maintain optimal product levels on the sales floor.
• Follow Gucci grooming standards and policies, and manage general store administration and functionality.
• When needed, perform management functions at the POS, including approving returns and exchanges, and carry out opening and closing procedures, including securing assets such as safe combinations and store keys.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion and natural interest in relationship-building and engaging with people.
• High degree of ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and act as a role model.
• Ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Excellent commercial awareness and client focus.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.