Gucci Senior Client Advisor
Join Gucci in New York as a Senior Client Advisor. Drive sales, lead a team, and embody the brand's values in this dynamic luxury fashion role.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the globally renowned Kering Group. As an employer, Gucci is committed to fostering a culture of innovation and excellence, offering its employees opportunities to grow and excel in a dynamic environment. The brand is dedicated to inclusivity and accessibility, ensuring a supportive workplace for all.
Role & Responsibilities
- Provide supervision and guidance to Client Advisors to deliver exceptional performance and customer service.
- Collaborate with the Team Manager to offer real-time coaching and feedback to achieve business goals.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors.
- Act as a role model by delivering exceptional client service and embodying the brand's values.
- Demonstrate comprehensive knowledge of Gucci products and heritage.
- Attract new clients by networking and acting as a Brand Ambassador.
- Drive individual KPI goals through superior customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and managing coverage.
- Maintain visual display standards in accordance with Gucci guidelines.
- Support daily store operations and address client issues in the absence of management.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to create positive customer experiences that build loyalty.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills.
- Excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Workplace
The role is situated in New York, New York, USA — conveniently close to New York. There are currently 485 open positions in New York on Cerulean, with 17 added recently. Within New York, Cerulean currently features 590 open roles, including 18 recent additions. Across USA, Cerulean lists 2.202 open roles — 77 of them newly added.
Compensation
A reasonable estimate of the current base salary range is $22.00 to $24.00 per hour.
Benefits
Gucci offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging a community of passionate individuals dedicated to innovation and excellence in the fashion industry. The workplace is dynamic and supportive, promoting growth and creativity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.