Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as the Gucci brand ambassador, driving sales objectives by deepening client connections and delivering elevated, best-in-class service
• Proactively engage clients and establish strong relationships, making them feel valued from first contact through both in-store and remote interactions
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and exceeding expectations
• Develop client base by recruiting new clients and elevating existing ones through strategic segmentation
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information to customize service and understand preferences
• Create added value by providing insights on local lifestyle trends such as theater, arts, and travel
• Drive individual and collective sales results through KPI monitoring and maximization of selling opportunities both in-store and remotely
• Execute exceptional client experiences through hospitality, elevated selling skills, luxury gestures, and product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner to drive sales and client-centric behavior
• Match products to client needs using effective cross-selling and upselling techniques
• Promote virtual appointments and distance sales by proactively recruiting clients for remote selling opportunities
• Maintain a unified 'One-Gucci-Client' perspective across all transactions including exchanges, returns, and repairs
• Guide clients to make informed purchasing decisions aligned with their best interests
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Resolve common client issues and needs as the first point of contact
• Demonstrate deep product knowledge and use storytelling to engage clients with honest styling advice
• Attend trainings proactively to enhance product knowledge and selling techniques
• Stay current on fashion trends, competitor offerings, and client segmentation strategies
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm
• Support onboarding of new Client Advisors and facilitate training initiatives in collaboration with store management
• Participate actively in store operations including stock maintenance, inventory management, and administrative activities
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Process POS transactions accurately and ensure precise client information capture
• Uphold visual display standards across all products following Gucci guidelines
• Maintain Gucci grooming and appearance standards at all times
• Ensure optimal product levels on the sales floor in accordance with corporate policies
• Manage opening and closing procedures including asset security, safe combinations, and key management
• Perform management functions at POS including approval of returns and exchanges as needed

Qualifications

• Minimum 4+ years of luxury fashion sales experience with proven excellent track record
• Passion and natural interest in relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment
• Proven ability to collaborate with teammates and act as a role model
• Proven ability to drive and exceed individual and store results while building lasting customer and colleague relationships
• Deep knowledge about and passion for fashion and luxury
• Flexibility to work retail schedule including evenings, weekends, and holidays
• Excellent commercial awareness and client attitude
• High flexibility and adaptability to different clients and complex situations
• Strong communication skills both internally and externally
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

Minimum 4+ years of luxury fashion sales experience in a similar role or customer service setting, with an excellent track record of driving sales results and building lasting client relationships in a high-end retail environment.

Education

High school diploma or equivalent required; further fashion, retail management, or business education preferred but not mandatory.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.