Gucci Senior Client Advisor
About Gucci
Gucci, a renowned name in the luxury fashion industry, operates under the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and excellence, offering its employees an environment where innovation and passion for fashion are at the forefront. The brand is dedicated to creating a community of individuals who are united by their shared enthusiasm for redefining the boundaries of fashion.
Join Gucci in Naples as a Senior Client Advisor, driving sales and leading a team in a luxury retail environment. Apply now to be part of a prestigious brand under the Kering Group.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve exceptional performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and lead training initiatives in collaboration with store management.
- Act as a role model by delivering exceptional client service and embodying the Gucci brand values.
- Attract new clients by serving as a Brand Ambassador and networking within the community.
- Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
- Maintain visual merchandising standards in accordance with Gucci's guidelines.
- Support daily store operations in the absence of management and address client issues as the first point of contact.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Strong industry awareness and business acumen.
- Excellent verbal and written communication skills and organizational abilities.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Candidates should possess sales management experience in retail, luxury retail, or a service-related industry, demonstrating the ability to drive customer experiences and exceed sales goals.
Education
Bachelor’s Degree in a related field is preferred.
Workplace
The successful candidate will be located in Naples, Florida, USA.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a globally recognized luxury brand.
Culture
Gucci fosters a workplace culture that emphasizes creativity, inclusivity, and a relentless pursuit of excellence. Employees are encouraged to be innovative and collaborative, contributing to a dynamic environment where everyone is empowered to be an owner of their work and ideas.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.