Gucci Senior Client Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Senior Client Advisor at Holt Renfrew Ogilvy, Montreal — luxury retail leadership role combining sales excellence, team supervision, and brand ambassadorship. Bilingual French/English required.
Role & Responsibilities
- Drive and exceed monthly and quarterly sales targets while systematically achieving individual KPI goals through exceptional customer service and quality selling
- Provide supervision, coaching, and real-time feedback to Client Advisors on the sales floor to deliver brand-centric customer experiences and drive performance
- Act as a role model by greeting, listening to, and exceeding client needs while demonstrating comprehensive knowledge of Gucci products, history, and heritage
- Maintain and organize client portfolios using CRM tools to build lasting relationships, personalize future development opportunities, and provide appropriate follow-up on sales and client requests
- Attract new clients by serving as a Gucci Brand Ambassador through community networking and engagement
- Assist in the development and training of Client Advisors, ensuring consistent onboarding and clear understanding of brand initiatives
- Manage floor leadership duties including opening and closing the store, organizing staff coverage during breaks and meal periods, and supporting daily operations in management's absence
- Uphold visual display standards in accordance with Gucci visual merchandising guidelines and maintain cleanliness and organization of stock and back-of-house areas
- Serve as the primary point of contact for resolving complex client issues and concerns
- Discuss fashion trends, luxury market advancements, and industry developments with clients to demonstrate passion for luxury and fashion
- Support the store manager in achieving business objectives and key performance indicators through strong visible presence and team support
- Maintain security standards within the boutique to ensure the safety of clients, colleagues, and merchandise
- Comply with Gucci brand image requirements, standards, and policies at all times
Qualifications
- Minimum four years of relevant experience, ideally in a similar role or customer service environment within luxury or retail
- Proven track record of achieving and exceeding individual and store sales targets
- Demonstrated ability to build and maintain strong relationships with clients and colleagues
- Experience supervising personnel and managing staff schedules
- Excellent verbal and written communication skills in both French and English (fluency required)
- Strong analytical skills with ability to assess business needs and trends and discuss with senior management
- Proficiency with Microsoft Office software (Word, Excel, PowerPoint, Outlook)
- Industry awareness and strong business acumen within the luxury fashion sector
Skills
Experience
Minimum of four years of professional experience in retail, luxury retail, or service-related environments, with demonstrated success in sales achievement and customer relationship building. Prior experience supervising or coaching team members is essential. Background in luxury fashion retail or similar premium service settings is highly preferred.
Education
Bachelor's degree in a related field (business, fashion, hospitality, communications) is preferred but not mandatory; relevant professional experience may substitute for formal education requirements.
Workplace
The role is situated in Montreal, Quebec, Canada.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Client Relations Manager», «Senior Brand Ambassador», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.