Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci seeks a Senior Client Advisor in Miami to deliver personalized luxury service, grow client relationships and sales, and support store operations and leadership activities. The role requires at least 4 years of luxury fashion sales experience and flexibility to work evenings, weekends and holidays.

Role & Responsibilities

• Build strong client relationships through proactive, personalized service in-store and remotely, making clients feel valued and at ease.
• Create lasting, client-centric relationships that encourage repeat business and strengthen brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed expectations through generous, attentive service.
• Recruit new clients and develop existing clients toward the highest segmentation tier.
• Use in-store technology to deliver a smooth, relevant client experience.
• Gather meaningful client information throughout the journey to tailor service to client preferences.
• Enhance the client experience with insights into local lifestyle trends, including theatre, arts and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing in-store and remote selling opportunities.
• Deliver elevated hospitality through selling skills, luxury gestures and product rituals.
• Use effective, natural selling techniques to drive sales while maintaining a client-centric approach.
• Recommend products suited to client needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations when handling exchanges, returns, repairs and similar transactions.
• Guide and inspire clients to make informed decisions and select the right product.
• Communicate constructively with team members, collaborate and propose effective solutions.
• Serve as the first point of contact for resolving common client issues and needs.
• Use Gucci and product knowledge, storytelling and styling advice to support informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay current on fashion trends, competitors, products, campaigns, services and client segmentation to identify suitable solutions.
• Combine styling knowledge with product recommendations that serve client needs.
• Represent Gucci’s philosophy, values and lifestyle with enthusiasm.
• Support consistent onboarding for new Client Advisors and, in collaboration with store management, facilitate training so brand initiatives are understood when management support is needed.
• Participate in stock maintenance, inventory and general store administration.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure accurate capture of client information.
• Help maintain product displays according to Gucci visual standards.
• Maintain grooming in accordance with company and Gucci standards and policies.
• Ensure optimal sales-floor product levels in accordance with corporate policies and procedures.
• Manage general store administration and functionality.
• Perform POS management functions, including approving client returns and exchanges when management support is needed.
• Perform opening and closing procedures, including securing assets such as safe combinations and store keys when management support is needed.
• Support certain management and store-function activities as part of progression toward store leadership.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion for relationship-building and engaging with people.
• High ethical standards, professionalism and integrity, with the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and act as a role model.
• Ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Excellent commercial awareness and client orientation.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience, preferably in a similar role or customer service setting.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.